Angela Nielsen
West Yellowstone,MT
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
27
27
years of professional experience
Work History
Information Specialist
West Yellowstone Chamber Of Commerce
07.2016 - 08.2024
Provided information about the local area to visitors, answering inquiries about attractions, accommodations, events, and businesses, while also promoting local tourism initiatives and potentially handling basic sales transactions, all while maintaining a positive and welcoming customer service experience at the visitor center.
:
Retail Admissions and Gift Shop Manager
Grizzly & Wolf Discovery Center
07.1997 - 10.2014
- Enhanced sales by developing effective merchandising strategies.
- Trained staff to improve customer service and satisfaction.
- Increased store profitability, implementing cost-effective purchasing decisions.
- Managed inventory levels to ensure product availability and minimize loss.
Education
Associate of Arts - Liberal Arts
College of The Desert
Palm Desert, CA05-1980
Skills
- Excellent Communication Skills:Ability to clearly and confidently communicate information to visitors, both verbally and in writing
- Customer Service Focus:Strong interpersonal skills, including active listening and problem-solving abilities to handle diverse customer needs
- Local Knowledge:Comprehensive understanding of the local area, including attractions, businesses, and transportation options
- Sales Skills:Basic sales skills to promote local businesses and tourism initiatives
- Computer Proficiency:Familiarity with basic computer applications to access information and potentially manage booking systems
Languages
Spanish
Limited Working
Timeline
Information Specialist
West Yellowstone Chamber Of Commerce
07.2016 - 08.2024
Retail Admissions and Gift Shop Manager
Grizzly & Wolf Discovery Center
07.1997 - 10.2014
Associate of Arts - Liberal Arts
College of The Desert
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