Angela Nikischer
Taylor,MI
Summary
Accomplished Collection Manager with a track record of recovering $2 million in career collections at American Profit Recovery. Expert in credit analysis and developing customized payment plans, demonstrating exceptional professionalism and integrity. Skilled in enhancing team performance and client relations through effective conflict resolution and teamwork.
Overview
20
20
years of professional experience
Work History
Collection Manager
American Profit Recovery
10.2015 - 11.2024
- Company record holder for $62,802 NET collected in a month, 2 Million in career
- Negotiated settlements with customers experiencing financial difficulties while preserving client relationships
- Oversaw a team of collectors -holding training meetings,audits and reviews to ensure they met their personal goals
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Recruited for company and provided all training for team
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
- Maintained high level of productivity with inbound and outbound strategies
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
Store Manager
President Tuxedo
08.2011 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited ,hired and trained team
- Attended Bridal Shows to promote products
- Worked with employees to achieve high levels of sales
Shift Manager
Mcdonalds
09.2004 - 08.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Served as company opening manager
Education
MBA - Business Administration And Management
Baker College
Allen Park, MI05-2025
BBA - Business Administration And Management
Baker College
Allen Park, MI06-2014
Associate of Arts - Management
Baker College
Allen Park, MI06-2008
Skills
- Risk assessment capabilities
- Professionalism and integrity
- Time management mastery
- Credit analysis proficiency
- Conflict resolution techniques
- Financial reporting
- Skip Tracing
- Over Achiever
- Goal oriented approach
- Payment plan development
- Patience and persistence
- Client confidentiality
- Teamwork and collaboration
Timeline
Collection Manager
American Profit Recovery
10.2015 - 11.2024
Store Manager
President Tuxedo
08.2011 - 10.2015
Shift Manager
Mcdonalds
09.2004 - 08.2011
MBA - Business Administration And Management
Baker College
BBA - Business Administration And Management
Baker College
Associate of Arts - Management
Baker College
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