Angela Nikischer,MBA
Taylor,MI
Summary
Accomplished Collection Manager with a track record of recovering $2 million in career collections at American Profit Recovery. Expert in credit analysis and developing customized payment plans, demonstrating exceptional professionalism and integrity. Skilled in enhancing team performance and client relations through effective conflict resolution and teamwork.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Education
MBA - Business Administration And Business Intelligence
Baker College
Allen Park, MI 11.2024 - 05.2026
BBA - Business Administration And Management
Baker College
Allen Park, MI06-2014
Associate of Arts - Management
Baker College
Allen Park, MI06-2008
Work History
Accounting and Billing Analyst
Schneiderman And Sherman
Farmington Hills, MI
08.2025 - Current
- Analyzed billing discrepancies and resolved issues to enhance customer satisfaction.
- Developed and maintained accurate billing reports
- Collaborated with cross-functional teams to streamline billing processes and improve efficiency.
- Managed invoice generation and distribution, ensuring timely delivery to clients.
Office Manager
Doshi and Associates
Bloomfield Hills, MI
12.2024 - 08.2025
- Streamlined office operations by implementing efficient scheduling and resource allocation.
- Managed vendor relationships, negotiating contracts to enhance service quality and reduce costs.
- Developed and maintained filing systems to improve document retrieval efficiency.
- Coordinated office supply inventory, ensuring availability while minimizing excess expenditure.
Collection Manager
American Profit Recovery
Farmington Hills
10.2015 - 11.2024
- Company record holder for $62,802 NET collected in a month, 2 Million in career
- Negotiated settlements with customers experiencing financial difficulties while preserving client relationships
- Oversaw a team of collectors -holding training meetings,audits and reviews to ensure they met their personal goals
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Recruited for company and provided all training for team
- Implemented process improvements that increased team morale while maintaining a high level of professionalism within the department.
- Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
- Maintained high level of productivity with inbound and outbound strategies
- Developed customized payment plans for customers struggling with outstanding debts, promoting long-term financial stability while recovering funds owed.
Store Manager
President Tuxedo
Taylor, MI
08.2011 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited ,hired and trained team
- Attended Bridal Shows to promote products
- Worked with employees to achieve high levels of sales
Shift Manager
Mcdonalds
Allen Park, MI
09.2004 - 08.2011
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Served as company opening manager
Skills
- Risk assessment capabilities
- Professionalism and integrity
- Time management mastery
- Credit analysis proficiency
- Conflict resolution techniques
- Financial reporting
- Skip Tracing
- Over Achiever
- Goal oriented approach
- Payment plan development
- Patience and persistence
- Client confidentiality
- Teamwork and collaboration
Timeline
Accounting and Billing Analyst
Schneiderman And Sherman
08.2025 - Current
Office Manager
Doshi and Associates
12.2024 - 08.2025
MBA - Business Administration And Business Intelligence
Baker College
11.2024 - 05.2026
Collection Manager
American Profit Recovery
10.2015 - 11.2024
Store Manager
President Tuxedo
08.2011 - 10.2015
Shift Manager
Mcdonalds
09.2004 - 08.2011
BBA - Business Administration And Management
Baker College
Associate of Arts - Management
Baker College