Energetic and friendly with background in hospitality. Detail-oriented Content Creator with extensive knowledge of Adobe Creative Suit, use and digital marketing. Committed to unique and aesthetically pleasing content with a talent for adapting to changing markets. Successful at posting frequently and using content management systems.
Hi, I’m
Angela Nixon Brooks
Photography, Videography
Jamestown,NC
Summary
Overview
36
years of professional experience
2
years of post-secondary education
Work History
Snaphouss
Content Creator
07.2023 - Current
Job overview
- Real estate photography, Creating cinematic videos, Drone photography and video, Licensed drone pilot
- Develop original content through social listening and independent sources.
- Applied current editing and photography tools to tell great stories.
- Developed original content using social listening and independent sources.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Promoted and marketed works through social media platforms.
- Managed competing deadlines with efficiency.
- Created content for websites and online publications.
- Produced original, creative content for promotional advertisements and marketing materials.
Pavilion Restaurant
FH Manager/Bartender
01.2002 - 05.2023
Job overview
- Human Resources, Payroll, Scheduling, Bartending, Guest services, Customer relations, Hiring and training employees, Cashier, Line cook, Dishwasher, Hosting, Server, Photographer for web design and social media, Some graphic design for advert
- Increased bar sales by 25%
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Piedmont Graphics
Customer Service Representative
01.2015 - 01.2016
Job overview
- Project management, Handling orders, Shipping issues, Building relationships with clients
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
Various Clubs In Atlanta, Tampa, Ft Lauderdale
Club DJ
01.1988 - 01.2002
Job overview
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Adjusted music plans based on crowd preferences and mood.
- Used controllers and mixers to mix and sample music.
- Ran visual effects to supplement audio equipment output.
- Installed, operated and maintained audio and video equipment at venues.
- Entertained guests with music matching desired genres and tempo.
- Promoted group dances, competitions and other party games to keep guests entertained.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
The Art Institute of AtlantaAtlanta, GA
Associate in Arts (AA) from Video editing
09.1993 - 05.1995
University Overview
Skills
Digital Publishing
undefinedTimeline
Content Creator
Snaphouss
07.2023 - Current
Customer Service Representative
Piedmont Graphics
01.2015 - 01.2016
FH Manager/Bartender
Pavilion Restaurant
01.2002 - 05.2023
The Art Institute of Atlanta
Associate in Arts (AA) from Video editing
09.1993 - 05.1995
Club DJ
Various Clubs In Atlanta, Tampa, Ft Lauderdale
01.1988 - 01.2002