Angela Rauf-Nomaw
Glens Falls,NY
Summary
Human Service Leader with over 20 years experience in Case Management and Supervisory positions. Skilled in a broad range of experience in Management; Quality Assurance; Service Coordination and Case Management, in a wide range of settings, including Residential, State, and Community Programs, including Non-Profit organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Permanency Case Manager
Northern Rivers Family of Services
Albany, NY
01.2024 - 09.2024
- Facilitate Assessments and enrollments of foster children/families being enrolled in program
- Maintain accurate documentation and submit billing on time monthly
- Complete necessary reporting as requested by NYS OCFS
- Adhere to NYS OCFS and specific County guidelines and regulations for every family enrolled
- Submit accurate information and report to courts when requested, testify in court as requested
- Maintain excellent communication skills, case notes and documentation on time and submitted before request dates
- Excellent ability to multi-task in fast-paced environment
Regional Navigator- ADCSI
SUNY Plattsburgh Research Foundation
Queensbury, NY
07.2022 - 10.2023
- Implement active and passive strategies to promote the services of ADCSI (Alzheimer's Disease Caregiver Support Initiative)
- Perform intake and risk assessments to Caregivers to determine unmet needs
- Complete required daily, weekly, monthly, and quarterly service documentation
- Provide individual and family care consultation
- Enroll Caregivers into Project Lifesaver through the completion of application/assessment and coordination with local Sheriff's Department for implementation
- Provide assistance with the Warren, Washington, and Hamilton County Memory Cafe's as needed
- Provide facilitation of support groups to Warren, Washington, and Hamilton Counties
- Provide community outreach events as necessary
- Complete and maintain required annual documentation per NYS DOH
- Actively participate in weekly Staff meetings with Asst
- Director and in monthly Staff meetings with Plattsburgh Staff
- All duties as assigned by Program Director and NYS DOH Care Manager Supervisor
Care Manager Supervisor
LifePlan CCO NY
Clifton Park, NY
02.2017 - 07.2022
- Supervised 8-10 Care Managers and their caseloads of between 35-42 families per Care Manager
- Reviewed all referrals and intakes assigned with Program Director
- Interviewed, hired, and completed the onboarding process with all new Care Managers
- Utilized written and electronic tools to fully assess medical, mental health, substance abuse and psychosocial needs of all enrolled Members, completing/auditing comprehensive Assessments prior to Staff developing an Individual Care Plan (LifePlan)
- Complete weekly Staff individual Supervisions, facilitate monthly Staff meetings
- Audit all Care Managers daily notes, LifePlans, and Assessments prior to publishing and submitting to NYS OPWDD
- Maintain all records while observing and enforcing Confidentiality Laws within the Agency Mission, NYS DOH, and NYS OPWDD Guidelines
- Accurately maintain all time activity, approve time off, including vacation time for all Care Managers on my team
Health Home Program Supervisor
Catholic Charities Of The Diocese In Albany
Albany, NY
01.2013 - 02.2017
- Provide supervision of Care Coordination & Support Staff in two offices (Albany, NY and Hudson, NY)
- Incorporate the Trans-Theoretical Model of Behavior Change, as applicable into all aspects of Supervision
- Address Program vacancies/expansion by conducting interviews, obtaining references, and moving through the hiring process with accuracy and efficiency
- Provide newly hired Care Coordinators with onboarding; including re-training of current Staff in each office location, updating all policies & procedures as necessary with both Health Home Leads (CRHC and GSI)
- Conduct case specific and non-case specific supervision with Care Coordination staff weekly, and as required
- Maintained all documentation accurately including supervisory notes after each Supervision
- Develop and monitor corrective actions plans with employees as necessary
- Ensure provision of services in maintaining Agency mission
- Daily monitoring of all Staff and problem solve when needed
- Provide 24 hours on-call crisis intervention for 1 month per quarter
- Advocate with community Stakeholders and community agencies to assist Staff in advocating for services
- Observe and enforce NYS DOH; NYS Medicaid; HIIPA; HIV/AIDS Confidentiality laws
- Conduct weekly reviews of all documentation/charts to ensure compliance with NYS, HH Lead Agencies; AIDS Services; Catholic Charities CQI and Local/Federal Standards
Family Support Specialist
Eckerd Kids
Rutland, VT
09.2010 - 01.2017
- Work in partnership with biological and foster families, DCF Social Workers, and Staff to promote safety, permanency, and reunification of foster children referred by local DCF
- Practice a variety of family engagement strategies to provide support, coaching, and education to identified families
- Facilitate shared parenting meetings and Family Safety Plan meetings with DCF Staff, Director, families, State Attorney, and other assigned Providers of foster children/biological/foster families
- Served as part of an on-call emergency response team for crisis intervention situations on a two week rotation (on call)
- Oversaw anger management, social skill development, and mental health awareness programs within DCF and Eckerd Kids
- Completed monthly progress reports, updated Plans of Care, including all interventions/strategies utilized
- Worked in collaboration with Guardian-at-Litems, prepared court documentation and testified in TPR hearing when necessary
Education
Bachelor of Arts - Psychology/Human Services
College of St. Joseph
05.2011
Associate of Science - Criminal Justice/Police Science
SUNY Adirondack
Queensbury, NY05.2009
Skills
- Leadership
- Team Player
- Crisis Intervention
- Problem Solving
- Effective Communication
- Documentation
- Organizational Skills
- Time Management
- Customer Service
- Supervising
- Teaching
- Interviewing
- Restaurant Experience
- Analysis
- Hotel Experience
- Hospitality
- Guest Services
Certification
QIDP Certification
Adult CPR/First Aid Certified- 09/2024
AED Certified- 09/2024
Timeline
Permanency Case Manager
Northern Rivers Family of Services
01.2024 - 09.2024
Regional Navigator- ADCSI
SUNY Plattsburgh Research Foundation
07.2022 - 10.2023
Care Manager Supervisor
LifePlan CCO NY
02.2017 - 07.2022
Health Home Program Supervisor
Catholic Charities Of The Diocese In Albany
01.2013 - 02.2017
Family Support Specialist
Eckerd Kids
09.2010 - 01.2017
Associate of Science - Criminal Justice/Police Science
SUNY Adirondack
Bachelor of Arts - Psychology/Human Services
College of St. Joseph