Hi, I’m
Angela Nuñez
Santa Barbara,CA
Summary
Enthusiastic and detail-oriented professional with a strong background in customer service and relationship management across various industries. Proven ability to build lasting connections with clients while delivering exceptional service and support. Skilled in problem-solving, process improvement, and project management, with a track record of thriving in fast-paced environments. Passionate about creating positive experiences for clients and dedicated to excellence in every aspect of work.
Overview
12
years of professional experience
Work History
Montecito Moments
Founder & Designer
07.2023 - Current
Job overview
- Launched a business offering event planning, home organization, and interior design services.
- Lead all aspects of events and design projects, from theme creation to on-site execution.
- Provide tailored customer experiences through organizing aesthetically functional spaces.
- Manage operations, client communication, and deliver exceptional service to ensure satisfaction.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
HomeLight
Transaction Operations Team Lead
11.2020 - 11.2022
Job overview
- Managed a high-performing transactions team, while personally closing 350+ deals across multiple markets.
- Provided top-tier customer service by resolving issues quickly and maintaining positive relationships with over 300 agents.
- Led process improvements that boosted efficiency and enhanced the customer experience.
- Launched new markets, mastering local contracts and building standard operating procedures.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
Opendoor
Transaction Manager
03.2018 - 05.2020
Job overview
- Oversaw real estate transactions, acting as the main point of contact for buyers, agents, escrow and lenders.
- Resolved client issues with empathy and creativity to ensure smooth closings and positive experiences.
- Developed process improvements that increased customer satisfaction and operational efficiency.
- Collaborated closely with other departments within the organization to ensure seamless end-to-end transaction execution.
Gillespie Host Group, Vista Sotheby's
Licensed Executive Assistant
07.2015 - 03.2018
Job overview
- Managed scheduling, contracts, and client communication, ensuring seamless operations.
- Prepared marketing materials and handled social media content to promote listings and services.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Dr. Robert Nunez Dentistry
Office Manager
05.2012 - 07.2015
Job overview
- Delivered personalized service by managing patient appointments, minimizing wait times, and ensuring a positive experience from check-in to check-out.
- Resolved patient inquiries and billing concerns with empathy and professionalism, maintaining patient satisfaction and loyalty.
- Collaborated with insurance providers to troubleshoot claims issues, ensuring seamless payment processes for patients.
- Led efforts to enhance communication between staff and patients, including implementing new follow-up procedures to improve engagement and retention.
Education
University of Colorado At BoulderBoulder, CO
Bachelor of Arts from Communication
12-2011
Skills
- Team Leadership
- Strategic Thinking
- Entrepreneurial and Innovative
- Customer Service
- Detail Oriented
- Process Improvements
- Communication
- Client Engagement
- Ethics and integrity
- Project Management
- Operations Management
Timeline
Founder & Designer
Montecito Moments
07.2023 - Current
Transaction Operations Team Lead
HomeLight
11.2020 - 11.2022
Transaction Manager
Opendoor
03.2018 - 05.2020
Licensed Executive Assistant
Gillespie Host Group, Vista Sotheby's
07.2015 - 03.2018
Office Manager
Dr. Robert Nunez Dentistry
05.2012 - 07.2015
University of Colorado At Boulder
Bachelor of Arts from Communication