Hi, I’m
Angela Nuñez
Santa Barbara,CA
Summary
Enthusiastic and detail-oriented professional with a strong background in customer service and relationship management across various industries. Proven ability to build lasting connections with clients while delivering exceptional service and support. Skilled in problem-solving, process improvement, and project management, with a track record of thriving in fast-paced environments. Passionate about creating positive experiences for clients and dedicated to excellence in every aspect of work.
Overview
12
years of professional experience
Work History
Montecito Moments Santa Barbara, CA
Founder & Designer
07.2023 - Current
Job overview
- Launched a business offering event planning, home organization, and interior design services.
- Lead all aspects of events and design projects, from theme creation to on-site execution.
- Provide tailored customer experiences through organizing aesthetically functional spaces.
- Manage operations, client communication, and deliver exceptional service to ensure satisfaction.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
HomeLightRemote
Transaction Operations Team Lead
11.2020 - 11.2022
Job overview
- Managed a high-performing transactions team, while personally closing 350+ deals across multiple markets.
- Provided top-tier customer service by resolving issues quickly and maintaining positive relationships with over 300 agents.
- Led process improvements that boosted efficiency and enhanced the customer experience.
- Launched new markets, mastering local contracts and building standard operating procedures.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
OpendoorLos Angeles, CA
Transaction Manager
03.2018 - 05.2020
Job overview
- Oversaw real estate transactions, acting as the main point of contact for buyers, agents, escrow and lenders.
- Resolved client issues with empathy and creativity to ensure smooth closings and positive experiences.
- Developed process improvements that increased customer satisfaction and operational efficiency.
- Collaborated closely with other departments within the organization to ensure seamless end-to-end transaction execution.
Gillespie Host Group, Vista Sotheby'sManhattan Beach, CA
Licensed Executive Assistant
07.2015 - 03.2018
Job overview
- Managed scheduling, contracts, and client communication, ensuring seamless operations.
- Prepared marketing materials and handled social media content to promote listings and services.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Dr. Robert Nunez Dentistry Santa Barbara
Office Manager
05.2012 - 07.2015
Job overview
- Delivered personalized service by managing patient appointments, minimizing wait times, and ensuring a positive experience from check-in to check-out.
- Resolved patient inquiries and billing concerns with empathy and professionalism, maintaining patient satisfaction and loyalty.
- Collaborated with insurance providers to troubleshoot claims issues, ensuring seamless payment processes for patients.
- Led efforts to enhance communication between staff and patients, including implementing new follow-up procedures to improve engagement and retention.
Education
University of Colorado At BoulderBoulder, CO
Bachelor of Arts from Communication
12-2011
Skills
- Team Leadership
- Strategic Thinking
- Entrepreneurial and Innovative
- Customer Service
- Detail Oriented
- Process Improvements
- Communication
- Client Engagement
- Ethics and integrity
- Project Management
- Operations Management
Timeline
Founder & Designer
Montecito Moments
07.2023 - Current
Transaction Operations Team Lead
HomeLight
11.2020 - 11.2022
Transaction Manager
Opendoor
03.2018 - 05.2020
Licensed Executive Assistant
Gillespie Host Group, Vista Sotheby's
07.2015 - 03.2018
Office Manager
Dr. Robert Nunez Dentistry
05.2012 - 07.2015
University of Colorado At Boulder
Bachelor of Arts from Communication