Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Nunley

Coalmont,TN

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

13
13
years of professional experience

Work History

Administrative Assistant/Administtrative Assistant/Assistant Receptionist

All Creatures
10.2021 - 12.2023
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Assisted with appointment scheduling for clients, improving overall office organization and time management.
  • Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
  • Increased client retention by providing exceptional customer service during check-in and check-out processes.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.

Certified Medical Assistant

Gupta Cardiology
06.2020 - 10.2021
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.

Certified Special Education Advocate

Volunteer Advocacy Project Vanderbilt
08.2019 - 10.2021
  • Enhanced student progress by implementing individualized education plans tailored to their specific needs.
  • Collaborated with special education teachers and other professionals, ensuring a comprehensive approach to students'' learning experiences.
  • Promoted student independence by developing and incorporating self-advocacy strategies into lesson plans.
  • Evaluated students'' performance regularly, identifying areas of improvement and adjusting teaching strategies accordingly.
  • Assisted in the development of transition plans for students moving from one educational setting to another, ensuring continuity of support.
  • Provided ongoing professional development for staff members on best practices in special education advocacy and intervention techniques.
  • Served as a liaison between families, school personnel, and community agencies to promote effective communication and collaboration.
  • Developed data-driven instructional strategies, resulting in improved academic outcomes for students with disabilities.
  • Negotiated appropriate accommodations for students during assessments, maximizing their ability to demonstrate knowledge effectively.
  • Coordinated multidisciplinary team meetings to review student progress and make recommendations for service adjustments as necessary.
  • Advocated for the rights of students with disabilities within the school environment, ensuring equal access to educational opportunities.
  • Conducted research on evidence-based practices in special education advocacy, using findings to inform instructional approaches.
  • Presented at conferences and workshops on topics related to special education advocacy and inclusion practices in schools.
  • Monitored compliance with state and federal regulations regarding special education services, ensuring that all requirements were met consistently.
  • Implemented positive behavior support strategies for students exhibiting challenging behaviors, promoting a safe and inclusive learning environment for all learners.
  • Managed caseloads effectively, balancing time spent on direct services, consultation, and advocacy efforts to maximize student outcomes.

Stand With Us Organization

Self Employed Services
01.2012 - 01.2019
  • Streamlined communication by implementing efficient organizational systems and processes.
  • Enhanced team collaboration by scheduling and coordinating regular meetings and events.
  • Improved overall efficiency with meticulous tracking of budgets, expenses, and resources.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines successfully.
  • Coordinated volunteer efforts for special events, resulting in increased community engagement.
  • Assisted in the development of strategic plans to achieve organizational goals and objectives.
  • Fostered a positive work environment by addressing employee concerns and providing timely feedback.
  • Collaborated with cross-functional teams to develop strategies for achieving shared objectives.

Eye Associates

Dr. Randall Littell
02.2011 - 02.2012
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.

Education

Bachelor of Science - Criminal Law

Herzing University
Dearborn, MI
08.2025

No Degree - Certified Medical Assistant

Medical Institute of Technology
Winchester, TN
08.2020

No Degree - Phlebotomy/ Certified Phlebtomist

Medical Institute of Technology
Winchester, TN
08.2020

No Degree - Certificate of Special Education Advocate

Vanderbilt Voulnteer Advocacy Program
Nashville, TN
08.2019

Associate of Science - Medical Billing And Coding

Herzing University
Dearborn, MI
08.2011

High School Diploma -

Grundy County High School
Coalmont, TN
05.1999

Skills

  • Presentation Design
  • Database Management
  • Meeting Planning
  • Scheduling
  • Spreadsheet Management
  • Data Entry
  • Clerical Support
  • Workflow Optimization
  • Report Writing
  • Office Administration
  • Filing
  • Research
  • Document Control
  • Proposal Writing
  • Appointment Scheduling
  • Document Management
  • Attendance Record Management
  • Internal Communications

Accomplishments

  • Managed inventory and office budgeting for supplies for busy office of 8 employees.
  • Successfully resolved 6 customer issues per 10.
  • Increased office productivity 50% by implementing numerous process improvements.

Timeline

Administrative Assistant/Administtrative Assistant/Assistant Receptionist

All Creatures
10.2021 - 12.2023

Certified Medical Assistant

Gupta Cardiology
06.2020 - 10.2021

Certified Special Education Advocate

Volunteer Advocacy Project Vanderbilt
08.2019 - 10.2021

Stand With Us Organization

Self Employed Services
01.2012 - 01.2019

Eye Associates

Dr. Randall Littell
02.2011 - 02.2012

Bachelor of Science - Criminal Law

Herzing University

No Degree - Certified Medical Assistant

Medical Institute of Technology

No Degree - Phlebotomy/ Certified Phlebtomist

Medical Institute of Technology

No Degree - Certificate of Special Education Advocate

Vanderbilt Voulnteer Advocacy Program

Associate of Science - Medical Billing And Coding

Herzing University

High School Diploma -

Grundy County High School

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Angela Nunley