Accomplished General Manager specializing in daily operations, budgeting, and staff scheduling. Committed to fostering a customer-centric environment while maintaining compliance with health and safety regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Five Guys
Brooksville, Florida
08.2014 - 08.2025
Oversaw daily operations of restaurant ensuring smooth service delivery.
Managed staff schedules to optimize labor costs and efficiency.
Trained new employees on company standards and customer service techniques.
Ensured compliance with health and safety regulations in food preparation.
Developed and implemented strategies to enhance customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Deli Clerk
Albertsons
Mt. Dora, Florida
01.2008 - 12.2012
Assisted customers with deli product selections and special requests.
Maintained cleanliness and organization of deli display cases.
Operated slicing machines and scales for product preparation.
Prepared high-quality meats, cheeses, and salads for customer orders.
Collaborated with team members to ensure efficient service during peak hours.
Monitored inventory levels and restocked products as needed.
Followed safety protocols for food handling and sanitation standards.
Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Assisted customers with selecting products from the deli case or menu board.
Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Sliced meats and cheeses and weighed deli items for customers.
Greeted customers in a friendly and professional manner.