Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANGELA OCHOA

Albuquerque

Summary

Sales professional with extensive experience at Builders FirstSource, specializing in account management and sales strategy. Proven ability to build strong client relationships and increase customer loyalty through effective communication. Trained new staff, resulting in a 20% improvement in team efficiency. Expertise in service coordination and vendor management, ensuring operational excellence.

Overview

5
5
years of professional experience

Work History

Inside Sales Representative

Builders FirstSource
Albuquerque
10.2024 - 06.2025
  • Managed customer accounts to ensure satisfaction and timely follow-up.
  • Collaborated with team members to develop effective sales strategies.
  • Conducted product presentations and demonstrations for potential clients.
  • Trained new team members on company policies and procedures.
  • Developed strong relationships with clients to enhance customer loyalty.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.

Service Coordinator

Builders FirstSource
Albuquerque
10.2024 - 06.2025
  • Managed communication between customers and construction teams.
  • Assisted in resolving customer inquiries and service issues.
  • Maintained accurate records of service orders and client interactions.
  • Supported project management by tracking progress and deadlines.
  • Provided training to new staff on service coordination processes.
  • Developed relationships with vendors to ensure timely material supply.
  • Facilitated meetings to discuss project updates and client feedback.
  • Coordinated service schedules and appointments with clients.
  • Provided customer service to ensure client satisfaction.

Front Desk Receptionist

Building Solutions
Albuquerque
08.2021 - 10.2024
  • Greeted and welcomed visitors professionally while managing multiple tasks simultaneously.
  • Provided a high level of customer service to all clients.
  • Managed incoming calls, directing them to appropriate staff members, or taking detailed messages as necessary.

Cleaning Supervisor

Fresh Start
Albuquerque
07.2020 - 08.2021
  • Solved customer complaints quickly and efficiently while maintaining positive relationships with clients.
  • Performed regular inspections to ensure compliance with health and safety regulations.
  • Maintained records for each shift detailing cleaning tasks completed, personnel issues, and supplies used.

Education

High School Diploma -

School On Wheels
Albuquerque, NM
05.2021

Skills

  • Adaptability
  • Active Listening
  • Chemical Handling
  • Inventory Management
  • Attention to Detail
  • Staff Training
  • Service coordination
  • Customer service
  • Vendor management
  • Record keeping
  • Time management
  • Sales strategy development
  • Sales forecasting
  • Account management
  • Client communication
  • Data analysis

Languages

Spanish - Fluent, English - Fluent

Timeline

Inside Sales Representative

Builders FirstSource
10.2024 - 06.2025

Service Coordinator

Builders FirstSource
10.2024 - 06.2025

Front Desk Receptionist

Building Solutions
08.2021 - 10.2024

Cleaning Supervisor

Fresh Start
07.2020 - 08.2021

High School Diploma -

School On Wheels

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