Angie Ocon
Seattle,WA
Summary
Passionate and dedicated leader with 20+ years experience creating and managing dynamic teams in fast-paced environments. Manager who places the highest value on the people in an organization, ensuring internal and external customers have exceptional experiences. Ability to manage a strategic vision and work through ambiguity. Proven ability to inspire commitment and rally teams to work hard. Demonstrated ability to create and implement a luxury service standard for VIP clientele. Determined & performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
10
10
years of professional experience
Work History
Vice President of Stores and Retail Operations
Flynt Management Group
Seattle, WA
02.2024 - Current
- Developed and executed strategic plans to support the vision of the organization.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Established performance standards for staff members in order to drive productivity levels up.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Formulated policies that improved operational efficiency and productivity.
- Negotiated contracts with vendors for services, products and supplies.
Senior Director of Stores and Retail Operations
Playboy Enterprises-Lovers Stores
Los Angels, CA
01.2020 - 02.2024
- Oversee operations for 40 stores across five states, with an annual volume of $50 million.
- Oversee Visual, Customer Care, and Retail Operations Teams.
- Set goals and expectations for direct reports using the performance review process, holding staff accountable.
- Developed productive relationships with business partners, and consulted closely to uncover needs and match available solutions.
- Established operational guidelines, and identified opportunities for improvement.
- Worked with the management team to develop operational goals aligned with the business strategy.
- Assessed and evaluated business procedures, and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service, resulting in increased company morale.
- Contributed to the organizational strategic direction to improve products and services.
Head of Stores & Customer Care-North America
Playboy Enterprises-Honey Birdette
Los Angeles, CA
04.2023 - 01.2024
- Oversee 12 stores in the US with a total annual projected volume of $15 million.
- Coached and motivated staff to achieve lingerie and toy sales targets.
- Opened a new location in Boca, Florida.
- Enforced customer service standards and resolved customer problems to uphold the Red Carpet Experience.
- Tracked budgets, sales, and other financial information to assess the fiscal status of the organization.
- Conducted quality, timely performance feedback, and performance appraisals.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained adequate staffing to meet objectives within budget.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Senior Account Manager
DTLA Benefits
Los Angeles, CA
07.2018 - 12.2019
- Generated more than $1,000,00 in revenue with book of 12 accounts.
- Developed relationships with brokers, owners and HR team clients and provided individualized customer service to maintain longevity of accounts.
- Reached out to accounts measuring satisfaction and increased revenue.
- Resolved process lags by effectively training 45 agents on best practices and protocol to optimize profitability.
- Participated in incentive programs and contests designed to support achievement of production goals.
- Recruited, interviewed, hired and trained new agents.
Senior District Manager
Gap, Inc
San Francisco, CA
08.2015 - 08.2017
- Managed a $101,000,000 sales portfolio.
- Led a team of 11 General Managers in a highly visible and demanding market.
- Hosted weekly walk throughs with senior executives.
- On-boarded all Head Quarters employees in these local stores. Supported monthly Best In Class visual sets which were then rolled out to the entire brand.
- Regularly tested new company initiatives prior to brand roll outs.
- Managed profitable P&Ls, Set store budgets based on company projections and store specific circumstances.
- Created and executed a VIP clientele service standard for Flagship location.
Senior Manager of Brand Experience
Gap
San Francisco, CA
12.2014 - 08.2015
- Managed a project budget of $1,000,000.
- Drafted action plans and led meetings with department executives to review project status and proposed changes.
- Defined project deliverables and monitored status of tasks.
- Delivered status reports to stakeholders for budgeting and planning purposes.
- Collaborated with cross-functional teams to draft project schedules and plans.
- Monitored costs, timescales and resources used to achieve goal.
- Team Project Lead for multiple brand collaborations including Birchbox, Teva, Keith Haring, ED (Ellen DeGeneres Girls Clothing Line) and Basquiat.
Education
Sociology
University of Washington
Seattle, WASkills
- Established track record of exceptional sales results
- Passionate People Builder
- Action Oriented
- Ability to rally, motivate and inspire teams
- Can balance driving results with support
- Leader with a heart
- Effective at dealing with ambiguity
- Problem Solver
- Comfort around higher management
- Effective at conflict management
- Executive Presence
- Loyal and Trustworthy
- Troubleshooter
Timeline
Vice President of Stores and Retail Operations
Flynt Management Group
02.2024 - Current
Head of Stores & Customer Care-North America
Playboy Enterprises-Honey Birdette
04.2023 - 01.2024
Senior Director of Stores and Retail Operations
Playboy Enterprises-Lovers Stores
01.2020 - 02.2024
Senior Account Manager
DTLA Benefits
07.2018 - 12.2019
Senior District Manager
Gap, Inc
08.2015 - 08.2017
Senior Manager of Brand Experience
Gap
12.2014 - 08.2015
Sociology
University of Washington
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