Angela Oden
Antioch,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
27
27
years of professional experience
Work History
Sr Accounting Associate
DXC Technology
08.2019 - Current
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Directed gathering of required documentation and files for account audits and completed reviews.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Finance Team Lead
Mt Zion Baptist Church
10.2007 - 03.2023
- Devised and implemented controls and procedures to promote financial accuracy.
- Intelligent fiscal management with a spiritual focus, every gift accounted for properly
- Bank deposits and recordkeeping
Process Approver
Xtend Healthcare
11.2016 - 07.2019
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Collections Representative
Xtend Healthcare
03.2016 - 10.2016
- Worked with outside entities to resolve issues with billing, claims and payments.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Responded to patient, family and external payer inquiries.
- Researched billing errors and discrepancies to initiate corrective action.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Developed and documented collection procedures and policies to comply with government regulations.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Assisted in implementing procedures and policies to facilitate timely payments.
Revenue Cycle Specialist
Community Health Systems, CHS
04.2015 - 02.2016
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Reached out to insurance companies to verify coverage.
- Balanced and reconciled accounts.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Reviewed and analyzed project spending throughout project life cycle.
- Monitored market trends and news to identify emerging opportunities.
Sr Plan Implementation Associate
Cigna HealthSpring
08.2012 - 04.2015
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Led custom product training and deployment to meet organizational goals.
- Customized, developed and managed individualized deployments to assist utilization.
- Documented specialized data and requirements to address business demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Provider Reimbursement Specialist
Cigna HealthSpring
03.2008 - 07.2012
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
- Monitored and documented accounts receivable trends and account-specific profitability.
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed vendor and supplier payments on weekly basis.
- Prevented delays and claim denials by correcting information prior to submission.
- Encoded and canceled checks using bank machines.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Medical Claims Supervisor
Cigna HealthSpring
05.2001 - 02.2008
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Researched and resolved complex medical claims issues to support timely processing.
- Paid or denied medical claims based upon established claims processing criteria.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Monitored and updated claims status in claims processing system.
- Identified and resolved discrepancies between patient information and claims data.
- Responded to correspondence from insurance companies.
- Processed insurance payments and maintained accurate documentation of payments.
- Reviewed provider coding information to report services and verify correctness.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Calculated adjustments, premiums and refunds.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Coordinated with contracting department to resolve payer issues.
- Determined appropriateness of payers to protect organization and minimize risk.
Claims Quality Auditor
Cigna HealthSpring
03.2000 - 04.2001
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Used systems to program, set up functions and enter data for claims.
- Developed new process applications for cross-functioning departments.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Processed and recorded new policies and claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Coordinated with contracting department to resolve payer issues.
Claims Analyst
Cigna HealthSpring
02.1997 - 02.2000
- Viewed reports regularly to make sure processing was conducted efficiently.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Identified key areas not performing well and implemented effective, new processes.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Researched claims and incident information to deliver solutions and resolve problems.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Evaluated original investigation reports and documents to resolve secondary concerns.
Education
Associate of Arts - Healthcare Management
Florida Institute of Technology-Melbourne
Melbourne, FL04.2017
Skills
- Records Preparation
- Maintaining Strict Confidentiality
- Payment Processing
- Accurate Recordkeeping
- Training Junior Team Members
- Financial Compliance
- Figures Calculations
- Financial Transactions
- Group Insurance
- Account and Ledger Reconciliations
- Insurance Company Procedures Understanding
- Production Operations
- Meeting Deadlines
- Data Entry
- Financial Closing Reports
- Collection Processes
- Accounting and Bookkeeping
- Effective Project Completion
- Customer Satisfaction
- Administrative Support
- Computerized Time Management Systems
- Complex Problem-Solving
- Financial Recordkeeping
- Financial Document Review
- Business Controls
- Audit Tracking
- Special Projects
- Wire Transfer
- Weekly Checks
- Accounting Remittances
- Closing Schedules
- Filing Procedures
- Month-End Processes
- KPI Metrics
- Invoice Processing
- Staff Support
- GL and Journal Entries
Accomplishments
Identified as most reliable
Timeline
Sr Accounting Associate
DXC Technology
08.2019 - Current
Process Approver
Xtend Healthcare
11.2016 - 07.2019
Collections Representative
Xtend Healthcare
03.2016 - 10.2016
Revenue Cycle Specialist
Community Health Systems, CHS
04.2015 - 02.2016
Sr Plan Implementation Associate
Cigna HealthSpring
08.2012 - 04.2015
Provider Reimbursement Specialist
Cigna HealthSpring
03.2008 - 07.2012
Finance Team Lead
Mt Zion Baptist Church
10.2007 - 03.2023
Medical Claims Supervisor
Cigna HealthSpring
05.2001 - 02.2008
Claims Quality Auditor
Cigna HealthSpring
03.2000 - 04.2001
Claims Analyst
Cigna HealthSpring
02.1997 - 02.2000
Associate of Arts - Healthcare Management
Florida Institute of Technology-Melbourne