Angela Oronoz Blohm
Summary
Aspiring accountant currently pursuing a Bachelor's degree in Accounting, with a strong academic foundation in financial principles and practices. Holder of two college certificates in Business Industry Operations and Business Analysis in General Business. Proficient in Microsoft Excel and Word, with hands-on experience in customer service. Bilingual in English and Spanish, with excellent communication skills and a demonstrated ability to manage customer inquiries and concerns effectively. Seeking to gain practical experience in an office environment, with a particular interest in tax or audit roles, to further develop my skills and contribute to a dynamic financial team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Polo Ralph Lauren Factory Store
10.2022 - Current
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Used product knowledge to suggest items to match client needs.
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Exchanged merchandise for customers and accepted returns.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Placed special orders or called other stores to find desired items.
- Recommended merchandise to customers based on needs and preferences.
- Initiated friendly conversation with customers to determine level of assistance required.
Cashier Team Lead
The Habit Burger Grill
08.2020 - 01.2022
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Answered customer questions and provided store information.
Supervisor
BurgerFi
02.2022 - 10.2023
- Performed continuous evaluations of employee performance and service levels.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Adhered to company food, safety, quality and sanitation policies.
- Investigated and resolved customer complaints concerning food quality and service.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reviewed daily task list with employees and assigned tasks for completion.
Sales Associate
Dukanee Beauty Supply
02.2024 - 05.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Accounting - Accounting
Florida International University
Miami, FL04.2026
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04.2024
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2021
Skills
- Cash Handling
- Store Opening and Closing
- Verbal and Written Communication
- Stocking and Receiving
- Upselling Techniques
- Problem-Solving
- Teamwork and Collaboration
- POS System Operation
- Product Recommendations
- Strong Communication and Interpersonal Skills
- Product Knowledge
- Brand Promotion
- Microsoft Office proficient
- CCC Business Industry Operations
- CCC Business Analyst in General Business
- Bilingual
Certification
- College certificate in Business Industry Operations
- College certificate in General Business-Business Analyst
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Dukanee Beauty Supply
02.2024 - 05.2024
Retail Sales Associate
Polo Ralph Lauren Factory Store
10.2022 - Current
Supervisor
BurgerFi
02.2022 - 10.2023
Cashier Team Lead
The Habit Burger Grill
08.2020 - 01.2022
Bachelor of Accounting - Accounting
Florida International University
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
- College certificate in Business Industry Operations
- College certificate in General Business-Business Analyst
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