Angela Ortega
Brooklyn,NY
Summary
Seasoned professional with over seven years of maintenance expertise and a strong background in tourism development, notably with Big City Tourism for Statue Of Liberty. Excelled in enhancing visitor experiences through cultural awareness and exceptional customer service. Skilled in locale research and social media, demonstrating a proven track record of fostering tourism growth and operational excellence.
Overview
19
19
years of professional experience
Work History
Tourism Officer
Big City Tourism for Statue Of Liberty
New York , NY
02.2021 - 11.2023
- Organized and coordinated tours, events and activities for visitors.
- Providing information: Answering customer questions about local attractions, accommodations, and activities.
- Making bookings: Arranging travel, entertainment, and accommodation reservations.
- Researching: Using travel guides, timetables and the internet to provide accurate information
- Providing the highest level of customer services
Maintenance Technician
Wild Cat
New York , New York
02.2017 - 06.2019
- Repairs: Fix building systems, equipment, and furniture.
- Inspections: Check for defects, malfunctions, and hazardous conditions.
- Inventory: Maintain inventory of building materials and supplies.
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Maintain impeccable cleanliness in all areas, including floors, surfaces, restrooms, and common spaces.
- Tasks will include dusting, sweeping, mopping, vacuuming, and window cleaning.
- Ensure that all assigned areas are cleaned to the highest standards. Adhere to health and safety guidelines and company policies.
Custodian
C and W Cleaners
Brooklyn , NY
02.2005 - 05.2015
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Following procedures for the use of chemical cleaners and power equipment to prevent damage to the building and oneself.
Education
High School Diploma -
Maxwell High School
Brooklyn, NY06-1992
Skills
- Cultural Awareness
- First Aid Training
- Locale Research
- Travel Arrangements
- Social Media
- Training and mentoring
- Over seven years of experience in maintenance
- Customer service
- Hospitality Management
- Cash Handling
- Tourism Development
Timeline
Tourism Officer
Big City Tourism for Statue Of Liberty
02.2021 - 11.2023
Maintenance Technician
Wild Cat
02.2017 - 06.2019
Custodian
C and W Cleaners
02.2005 - 05.2015
High School Diploma -
Maxwell High School
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