Angela Ortiz
Far Rockaway,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to your team.
Overview
11
11
years of professional experience
Work History
PSR - Patient Service Representative
Urban Health Plan
05.2023 - Current
- Scheduling patient appointments and making reminder calls
- Update and verify patient information at every visit
- Informing patients about delays and wait times
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
Office Assistant
Dr. Lombardo Ophthalmology
03.2015 - 05.2023
- Performed patient visual field test following eye examination.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients and children at ease.
- Routinely resolved all outstanding issues regarding missing patient materials by end of day.
- Responsible for reviewing doctor's instructions for follow-up visits and incorporating that information into the patient's visit report.
- Provided backup support to office staff, completing filing tasks, answering phones, scheduling testing and specialist appointments
Office Assistant
Dr. Pan Ophthalmology
02.2013 - 01.2015
- Promptly confirmed patient appointments and retrieved medical charts in preparation for scheduled visit.
- Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records and patient processing) that allowed the doctor to focus on the health concerns of their patients.
- Demonstrated proficiency in taking patient medical histories and in performing diagnostic procedures such as the automatic refractor and visual field tests.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients and children at ease.
- Coordinated approximately 9 patient cataract surgeries per week; liaised with Brooklyn Eye Surgery Center on logistics for patient surgeries.
- Routinely resolved all outstanding issues regarding missing patient materials by end of day.
- Responsible for reviewing doctor's instructions for follow-up visits and incorporating that information into the patient's visit report.
- Provided backup support to office staff, completing filing tasks, answering phones, scheduling testing and specialist appointments.
Education
High School Diploma -
City AS High School
16 Clarkson St, New York, NY 1001406.1993
Skills
- Insurance Verifying
- Appointment Scheduling
- Scheduling Appointments
- Customer Service
Timeline
PSR - Patient Service Representative
Urban Health Plan
05.2023 - Current
Office Assistant
Dr. Lombardo Ophthalmology
03.2015 - 05.2023
Office Assistant
Dr. Pan Ophthalmology
02.2013 - 01.2015
High School Diploma -
City AS High School