Angela Ortiz
Kingston,PA
Summary
Passionate and responsible Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families. Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Resident Assistant/ Med-tech
Five Star Senior Living
07.2023 - 04.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- 11-7 I pass the 6-7am meds I also wake the residents up and ready for the day.
- I'm a MED TECH and a RA's , from 3-11 and I pass the afternoon meds a the bed time meds
Med Tech/PCA
Serenity Care Kingston
09.2022 - 03.2023
- I'm a MED TECH and a PCA, from 3-11 and I pass the afternoon meds a the bed time meds
- 11-7 I pass the 6-7am meds I also wake the residents up and ready for the day.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Improved patient comfort by providing compassionate and attentive care.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of [Number]+ residents under long-term care.
Caregiver
EZ Home care agency
07.2021 - 01.2022
- Home management and care planning
- Medical advocacy
- Prescription medication management
- Help with personal hygiene and care
- Assisting with meals and nutrition
- Help with mobility
- Home maintenance and basic housekeeping
- Transportation
- Keeping them company
- Financial accountability
- Reporting and monitoring
Baker
Sweet Perfections
11.2009 - 02.2010
- We made everything from scratch
Sales Associate
New York Youth Club
06.2006 - 08.2009
- Sold candy products
- Responsible for ensuring that all products were accounted for
- Ensures all merchandise was counted daily and distributed to appropriate clients
- Prepared order forms and sales contracts
Education
GED -
Cassadaga Job Corps Academy
Cassadaga, NY12.2010
10 in Music -
Celia Cruz Bronx High School Of Music School
Bronx, NY11.2009
Skills
- Food Preparation
- Personal Assistant Experience
- Meal Preparation
- Caregiving
- Cooking
- Hospice Care
- Home Care
- Senior Care
- Time Management
- Team Player
- CPR Certified
- Resident support
- Documentation And Reporting
- Professional speaking
- Self-confident
- Bed making
- Laundry
- Indirect Patient Care
- Direct Patient Care
- Mediation
- Staff Communication
- Emergency Response
- Active Listening
- Incident Reporting
- Issue Resolution
- Staff Training
- Emotional Support
- Microsoft Office
- Dementia Care
- Daily Living Skills Instruction
- General Housekeeping
- Wound Care
- Case File Management
- Status Assessments
Certification
- First Aid Certification
- CPR Certification
- Food Handler Certification
Awards
- Certificate of recognition
- Certificate of excellence
- Major dorm room of the month
- Leadership as CPP team leader
- Major dorm room of the week
- Achievement
- State of new York department of health
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Resident Assistant/ Med-tech
Five Star Senior Living
07.2023 - 04.2024
Med Tech/PCA
Serenity Care Kingston
09.2022 - 03.2023
Caregiver
EZ Home care agency
07.2021 - 01.2022
Baker
Sweet Perfections
11.2009 - 02.2010
Sales Associate
New York Youth Club
06.2006 - 08.2009
GED -
Cassadaga Job Corps Academy
10 in Music -
Celia Cruz Bronx High School Of Music School