Sasha St Surin
Fort Myers,United States
Summary
Versatile IT Technical Support Representative and experienced accountant with a proven track record in delivering exceptional technical assistance. Core competencies include troubleshooting, problem-solving, and customer service, which have consistently led to prompt resolutions of technical issues. Notable achievements encompass significant enhancements in support process efficiency and elevated customer satisfaction ratings. Committed to continuous improvement and leveraging analytical skills to drive quality and accuracy in financial operations.
Overview
8
8
years of professional experience
Work History
IT Technical Support Representative
Shineon
St. Petersburg, FL
08.2022 - 02.2025
- Resolved diverse technical issues through email and live chat using Zendesk.
- Handled customer service issues by providing guidance, or escalating for advanced support.
- Acted as initial contact for technical support chats and emails.
- Collaborated with internal teams to ensure precise communication to customers.
- Assisted the customer in understanding products, components, and systems using a technical demonstration.
- Maintained updated knowledge through continuing education and advanced training.
- Used remote login tools to assist clients with technical and product questions.
- Collaborated with development teams to test new products or features.
- Supported customers with online billing, access, and account issues.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Accounts Receivable Specialist (CONTRACT POSITION)
Xplor Technologies
Fort Myers, FL
01.2022 - 08.2022
- Generated, mailed and monitored invoices.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Processed new customer forms to set up accounts in system.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
Accountant Specialist
Fort Myers Mitsubishi
Fort Myers, FL
03.2021 - 04.2022
- Presented weekly reports to Controller and CFO focusing on financial accounting, cost accounting and sales data to align corporate strategy goals with day-to-day operations management.
- Generated, mailed and monitored invoices.
- Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Coded invoices and other records to maintain organized and accurate records.
- Prepared and updated vendor files, including tax and insurance information.
- Handled high-volume invoice processing with minimal supervision.
Verification Specialist
Global HR Research LLC
Fort Myers, FL
02.2019 - 03.2021
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
- Managed recruiting and screening processes for potential participants.
- Developed and maintained databases, pulling relevant data as needed.
Accounting Specialist
Jaguar Land Rover Fort Myers
Fort Myers, FL
07.2017 - 02.2019
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Handled high-volume invoice processing with minimal supervision.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Paid vendors and verified accounts and payment totals.
- Handled all invoices and purchase orders by properly logging into system.
- Assisted with month-end and year-end closings to support accounting system accuracy.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FL12.2011
Associate of Science - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FLSkills
- Account reconciliation expert
- GAAP Accounting
- Budget forecasting expertise
- Tax return filing
- General ledger accounting
- Customer relations
- A/P and A/R
- Call Center Operations
- Organizational Skills
- Error Detection
- Help Desk Support
- Customer Service
- Attention to Detail
- Microsoft Windows and Office
Timeline
IT Technical Support Representative
Shineon
08.2022 - 02.2025
Accounts Receivable Specialist (CONTRACT POSITION)
Xplor Technologies
01.2022 - 08.2022
Accountant Specialist
Fort Myers Mitsubishi
03.2021 - 04.2022
Verification Specialist
Global HR Research LLC
02.2019 - 03.2021
Accounting Specialist
Jaguar Land Rover Fort Myers
07.2017 - 02.2019
High School Diploma -
East Lee County High School
Associate of Science - Business Administration And Management
Florida SouthWestern State College
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