Angela Ortiz

• Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
• Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
• Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Streamlined food preparation tasks for more efficient service during peak hours.

Manage claim and complaints for customers using the Salesforce Platform.

• Described product and service details to customers to provide information on benefits and advantages.
• Enhanced customer satisfaction by providing timely and accurate information on products and services.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.