Summary
Work History
Education
Skills
Timeline
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Angela Ortiz

Spanish Fork,UT

Summary

Over 10+ years in Customer Service in Fast Food and Cashiering in a Gas Station and Provided customer service phone support. Recognized by management for accuracy, efficiemcy and commitment gto customer service. Received "Employment-of the-Month" award after 3 months of employment.

Work History

Shift Manager

Burger King
  • Trained and supervised employees, created employee schedules, handled cash, ran reports, reconciled cash drawers and balanced registers, managed inventory, provided customer service, prepared food
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Coached employees through day-to-day work and complex problems.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Customer Service Agent

Frontier Communications
  • Provided phone support to QuickBooks online customers, walked customers through reports and software troubleshooting, performed accounting tasks specifically in accounts receivable and accounts payable
  • Provided friendly support to customers by answering inquiries and resolving issues.
  • Handled customer complaints with patience and worked towards suitable solutions.
  • Educated customers on policies and procedures to enhance experience.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier

Arnie B's
  • Managed tills, deposited money into safe, greeted customers, stocked inventory, assisted customers with gasoline, prepared food, processed customer purchase transactions
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cashier

Flying J
  • Handled large amounts of cash, stocked inventory, provided customer service, deposited money into safe, balanced registers, processed customer purchase transactions, assisted customers with gasoline and diesel
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate's Degree - Business Management & Accounting

Provo College

High School Diploma -

Spanish Fork High School

Skills

  • Personal
  • Professional
  • Outgoing
  • Trustworthy
  • Dependable
  • Prompt
  • QuickBooks Online
  • Spreadsheets and Ledgers
  • Accounts Payable/Accounts Receivable
  • Payroll
  • 10-Key
  • Accounting
  • Ledgers & Reports
  • Business Accounting
  • Entrepreneurship
  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Team development
  • Relationship building
  • Schedule oversight
  • Supply ordering
  • Staff supervision

Timeline

High School Diploma -

Spanish Fork High School

Shift Manager

Burger King

Customer Service Agent

Frontier Communications

Cashier

Arnie B's

Cashier

Flying J

Associate's Degree - Business Management & Accounting

Provo College

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Angela Ortiz