Angela Ortiz
Collinsville
Summary
Professional with strong organizational and communication skills, equipped for front-line customer service role. Experience in managing phone systems, scheduling appointments, and handling administrative tasks efficiently. Known for fostering team collaboration and delivering consistent results, adapting seamlessly to changing demands. Skilled in multitasking, problem-solving, and maintaining welcoming environment for clients and visitors.
Overview
6
6
years of professional experience
Work History
Receptionist Clerk
Ryder Integrated Logistics
10.2019 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Consistently met deadlines for report submissions, contributing to overall team efficiency and productivity levels.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Contributed to team success by cross-training in various administrative roles for seamless coverage during absences or peak periods.
- Resolved customer problems and complaints.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Elevated employee morale by initiating a monthly recognition program that acknowledged outstanding team members and their contributions to the company.
- Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
- Collaborated with colleagues on special projects to support company goals and objectives.
- Assisted in event coordination by organizing meeting spaces, preparing materials, and setting up audiovisual equipment.
Team Member
Ulta
08.2019 - 10.2019
- Operated register to process payments and collect cash payment for order totals.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
Education
High School Diploma -
Collinsville High School
Collinsville, IL05-2019
Skills
- Appointment scheduling
- Customer service
- Data entry
- File management
- Adaptability and flexibility
- Telephone and email etiquette
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist Clerk
Ryder Integrated Logistics
10.2019 - Current
Team Member
Ulta
08.2019 - 10.2019
High School Diploma -
Collinsville High School
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