Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA ORTIZ

Boynton Beach

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

14
14
years of professional experience

Work History

Project Manager

1 Oak Home Improvement Inc.
04.2024 - Current
  • Developed project plans, timelines, and budgets to ensure alignment with strategic goals.
  • Mentored junior project managers, fostering professional growth through knowledge sharing and guidance.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Implemented process improvements that enhanced project delivery efficiency by standardizing workflows.
  • Created floor plans from installer measurements
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Identified plans and resources required to meet project goals and objectives.

Operations Manager

CVS Health
06.2018 - 10.2023
  • Maintained financial transactions
  • Responded and sent emails
  • Communicated with District manager on daily store operations
  • Payroll
  • Scheduling
  • Monthly execution of company projects (store openings, remodels)
  • Trained new and current employees of company policies and procedures
  • Received vendor and store shipments
  • Oversaw budgeting and forecasting efforts, aligning financial resources with business objectives.
  • Managed inventory control processes, ensuring optimal stock levels and reducing waste.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Streamlined operational workflows, enhancing efficiency across multiple departments.
  • Led cross-functional teams to implement process improvements and increase productivity.

Assistant Manager

Pilot Travel Centers LLC
03.2015 - 05.2018
  • Produced weekly sales and performance reports
  • Enhances sales by implementing merchandising and promotional improvements
  • Maintained positive work ethic and commitment to provide excellent service
  • Coached and mentored employees by training
  • Scheduling
  • Ordered store supplies
  • Coordinated daily operations to enhance service delivery and customer satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Trained and mentored staff on company policies, procedures, and customer engagement practices.
  • Monitored compliance with safety regulations to ensure a secure working environment for all staff.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Assistant Manager

Flying J Travel Centers LLC
10.2011 - 03.2015
  • Initiated inventory control measures to manage and maintain product, control costs and meet customer demands
  • Provided leadership and direction for employees
  • Evaluated employee performance and developed improvement plans
  • Collaborated with store manager on store operations
  • Updated financial, customer and business records
  • Handled financial reports
  • Delegated a team of employees 15-20 people
  • Received store inventory

Education

High School Diploma -

Colonial High School
Orlando, FL
05.2006

Skills

  • Strong problem solver
  • Self-starter
  • Schedule management
  • Billing
  • Organized
  • Computer knowledge
  • Positive outlook
  • Resourceful
  • Dedicated team player
  • POS system operation
  • Advanced problem solving
  • Document management
  • Contract management
  • Coaching and mentoring
  • Cost control
  • Inventory specialist
  • Personal training and development
  • Structured
  • Project management
  • Project planning and development
  • Relationship building
  • Client relations
  • Customer relations

Timeline

Project Manager

1 Oak Home Improvement Inc.
04.2024 - Current

Operations Manager

CVS Health
06.2018 - 10.2023

Assistant Manager

Pilot Travel Centers LLC
03.2015 - 05.2018

Assistant Manager

Flying J Travel Centers LLC
10.2011 - 03.2015

High School Diploma -

Colonial High School

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