Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Ott

Neshkoro,WI

Summary

Dynamic Kennel Manager with a proven track record at Kritter Kastle, enhancing animal care standards and operational efficiency. Skilled in staff management and customer relations, I implemented training programs that improved service quality and team performance. Committed to maintaining high hygiene standards, I fostered a safe environment for both animals and staff.

Overview

27
27
years of professional experience

Work History

Kennel Manager

Kritter Kastle
10.2019 - Current
  • Supervised daily operations, ensuring optimal care and safety of all kennel animals.
  • Developed and implemented training programs for staff on pet handling and welfare standards.
  • Maintained accurate records of animal health, treatments, and behavioral observations.
  • Enhanced customer service by addressing client inquiries and promoting services effectively.
  • Coordinated scheduling for staff shifts to ensure adequate coverage during peak hours.
  • Streamlined feeding and exercise routines to improve animal well-being and operational efficiency.
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Monitored facility cleanliness and maintenance to uphold hygiene standards consistently.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Cared for animals overnights during owner absences.

Cat/Dog Manager

Fond Du Lac Humane Society
08.2017 - Current
  • Developed and executed strategic plans aligning departmental goals with organizational objectives.
  • Mentored junior staff, fostering professional development and enhancing team performance.
  • Analyzed market trends to inform product strategy and drive competitive advantage.
  • Led cross-functional teams to implement process improvements, enhancing operational efficiency.
  • Facilitated training sessions, improving team skills and knowledge retention within the organization.
  • Supervised daily operations of kennel facility, ensuring optimal care for all animals.
  • Developed and implemented training programs for staff, enhancing service quality and animal handling skills.
  • Established safety protocols to ensure compliance with health regulations and improve workplace safety.
  • Managed scheduling and resource allocation to optimize animal care services and staff efficiency.
  • Oversaw inventory management, maintaining supplies for grooming, feeding, and other essential services.
  • Conducted regular assessments of animal health and behavior, coordinating veterinary visits as needed.
  • Fostered positive relationships with pet owners through effective communication and customer service initiatives.
  • Led performance evaluations for team members, providing feedback to support professional development and growth.
  • Streamlined record keeping for better tracking of daily activities and animal health data.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
  • Consistently evaluated current practices for areas of improvement, making necessary adjustments to optimize productivity within the facility.
  • Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
  • Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Promoted positive interactions between staff members and animals through ongoing training sessions and workshops.
  • Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
  • Worked closely with local animal shelters and rescue organizations to coordinate adoptions or temporary housing arrangements.
  • Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
  • Coordinated volunteer programs that supported daily operations while providing valuable experience for participants.

Kennel Worker

Kritter Kastle
05.2013 - 07.2017
  • Managed routine feeding and care of animals, guaranteeing safety compliance.
  • Supervised daily operations, ensuring optimal care and safety of all kennel animals.
  • Developed and implemented training programs for staff on pet handling and welfare standards.
  • Maintained accurate records of animal health, treatments, and behavioral observations.
  • Enhanced customer service by addressing client inquiries and promoting services effectively.
  • Coordinated scheduling for staff shifts to ensure adequate coverage during peak hours.
  • Streamlined feeding and exercise routines to improve animal well-being and operational efficiency.
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Monitored facility cleanliness and maintenance to uphold hygiene standards consistently.
  • Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Improved kennel operations by implementing efficient scheduling and staff management strategies.
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Enhanced animal care standards through regular monitoring and updating of health protocols.
  • Cared for animals for overnight during owner absences.

Calf Feeder

Able Dairy
05.2011 - 05.2013
  • Administered feeding schedules to ensure optimal calf nutrition and health.
  • Monitored calf growth and behavior to identify potential health issues early.
  • Operated feeding equipment efficiently while maintaining safety protocols.
  • Implemented best practices for hygiene in feeding areas to minimize disease risk.
  • Provided regular feedback to farm management regarding calf performance metrics, enabling informed decision-making processes about future herd improvements or adjustments required in current practices.
  • Enhanced calf comfort levels by regularly cleaning stalls or pens, providing fresh bedding materials as needed.
  • Supported team members in various tasks across the farm operation, ensuring seamless communication between all parties involved in calf care activities.
  • Facilitated smooth weaning transitions for calves by gradually introducing solid feeds alongside milk replacers or whole milk.
  • Monitored calf behavior and health, identifying potential issues and proactively seeking support from experienced professionals when necessary.
  • Optimized calf health by implementing proper feeding protocols and maintaining clean feeding equipment.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Examined animals for signs of sickness and overall herd health.
  • Observed animals and notified supervisor of signs of illness.

Herd Manager

Self Employed
04.1998 - 04.2011
  • Managed daily herd health assessments and implemented feeding schedules for optimal nutrition.
  • Conducted regular evaluations of herd performance to identify areas for improvement.
  • Trained junior staff on best practices in animal husbandry and care techniques.
  • Collaborated with veterinarians to develop treatment plans and preventive health strategies.
  • Oversaw pasture management, ensuring sustainable grazing practices were utilized.
  • Maintained accurate records of herd inventory, health status, and breeding cycles.
  • Implemented biosecurity measures to minimize disease risk within the herd.
  • Coordinated breeding programs, monitoring reproductive performance and outcomes effectively.
  • Planned, directed, delegated and performed daily chores for farm.
  • Performed inventory control and quality assurance of farm's products, supplies and materials and discarded or reordered products as necessary.
  • Evaluated animal feed rations to deliver maximum intake and daily gain to reduce overall cost per head.
  • Managed feed and inventory of facility.
  • Reduced calf mortality rates through early intervention strategies and diligent monitoring of newborns.
  • Increased milk production through strategic breeding programs and proper nutrition management.
  • Streamlined milking procedures to maximize output while maintaining a stress-free environment for the cows.
  • Maintained high standards of cleanliness in barns and milking parlors to minimize disease transmission.
  • Improved employee performance with comprehensive training programs focused on animal care, safety, and operational efficiency.
  • Optimized grazing patterns by designing efficient pasture rotation schedules that promoted sustainable land use.
  • Established effective communication channels within the team to promote a clear understanding of responsibilities and expectations among employees.
  • Fostered positive relationships with external stakeholders such as veterinarians, suppliers, and regulatory agencies to ensure compliance with industry standards.
  • Evaluated performance metrics regularly to identify areas for improvement in animal care or farm operations.
  • Managed staffing needs efficiently by recruiting qualified candidates, overseeing staff scheduling, and ensuring adequate coverage during peak seasons.
  • Enhanced herd health by implementing preventative medicine protocols and regular monitoring of herd conditions.
  • Implemented biosecurity measures to prevent disease outbreaks and maintain overall herd health.
  • Spearheaded sustainability initiatives by implementing energy-efficient technologies and practices throughout the farm.
  • Ensured accurate record keeping for all animals, including health records, breeding data, and growth measurements.
  • Assisted veterinarians with routine health checks and emergency treatments as needed.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Inspected and repaired equipment for livestock and crop management.
  • Maintained ranch records and documentation.
  • Hired new ranch hands and livestock handlers seasonally.

Education

No Degree - Farm Program

Moraine Park Technical College
Fond Du Lac, WI

Laconia High School
Rosendale
05.1991

Skills

  • Animal care expertise
  • Pet grooming techniques
  • Safety procedures
  • Animal behavior
  • Sanitation protocols
  • Infection control
  • First aid training
  • Staff management
  • Policy enforcement
  • Staff scheduling
  • Care management
  • Facility maintenance
  • Nutrition management
  • Employee monitoring
  • Medical monitoring
  • Veterinary care
  • Kennel recordkeeping
  • Positive attitude
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Customer relations
  • Team building
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Managing operations and efficiency
  • Interpersonal skills
  • Customer relationship management
  • Analytical thinking
  • Conflict resolution
  • Hiring and training
  • Employee training
  • Recruitment and hiring
  • Training and development
  • Operations management
  • Goal setting
  • Team development
  • Professionalism
  • Good judgment
  • Interpersonal communication
  • Task delegation
  • Quality control
  • Complex Problem-solving
  • Documentation and reporting
  • Strategic planning
  • Negotiation and conflict resolution
  • Employee coaching and mentoring
  • Preventive Maintenance
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Project management
  • Business analysis
  • Crisis management
  • Problem-solving aptitude

Timeline

Kennel Manager

Kritter Kastle
10.2019 - Current

Cat/Dog Manager

Fond Du Lac Humane Society
08.2017 - Current

Kennel Worker

Kritter Kastle
05.2013 - 07.2017

Calf Feeder

Able Dairy
05.2011 - 05.2013

Herd Manager

Self Employed
04.1998 - 04.2011

No Degree - Farm Program

Moraine Park Technical College

Laconia High School

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Angela Ott