Angela Ovard
Morehead,KY
Summary
Adept at streamlining operations and enhancing efficiency, I significantly reduced case backlog at Blaine County by prioritizing caseloads. My strong organizational skills and commitment to confidentiality have been pivotal in managing sensitive information. Skilled in data entry and customer service, I foster teamwork and collaboration, driving success in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Court Operations Specialist
Blaine County
12.2013 - 06.2024
- Court clerk for Blaine County judges, visiting judges, and Treatment Court judges.
- Assisted judges during trials and court hearings by preparing relevant documentation to be used in court and processed.
- Maintained up-to-date knowledge of applicable laws, rules, and regulations to accurately assist court users with inquiries or concerns.
- Processed documents filed in the Statewide database, Odyssey File & Serve.
- Processed documents filed in Odyssey.
- Enhanced courtroom efficiency by coordinating with judges, attorneys, and other court personnel to ensure timely proceedings.
- Delivered prompt and accurate information to judges, attorneys, and parties regarding case status updates.
- Optimized court calendar management through effective utilization of database systems for scheduling hearings and conferences.
- Reduced case backlog by effectively prioritizing and managing daily caseloads for multiple judges.
- Demonstrated professionalism while interacting with diverse populations including litigants, witnesses, attorneys, law enforcement officers, and other stakeholders.
- Improved public access to court services by providing knowledgeable assistance to visitors both in-person and over the phone.
- Streamlined court operations by implementing efficient case management and scheduling procedures.
- Ensured accurate recordkeeping with meticulous attention to detail in processing legal documents, orders, and correspondence.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Collected court fees and fines and recorded amounts collected in Odyssey.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Owner/Office Manager
Tune-Up Express
01.2006 - 07.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Accounting Clerk
Engelmann Inc.
01.2011 - 12.2013
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Office Manager
Anderson Insulation
01.2009 - 12.2011
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Family And Consumer Sciences
Iowa State University
Ames, IAGeneral Studies
San Francisco State University
San Francisco, CACosmetology
Iowa School of Beauty
Des Moines, IAHigh School Diploma -
S.E. Polk High School
Runnells, IA01-1984
Skills
- Strong Organization
- Case file preparation
- Data Entry
- Calendar Management
- Ethics and integrity
- Document Preparation
- Records Management
- Confidentiality
- Teamwork and Collaboration
- Customer Service
- Time Management
Timeline
Court Operations Specialist
Blaine County
12.2013 - 06.2024
Accounting Clerk
Engelmann Inc.
01.2011 - 12.2013
Office Manager
Anderson Insulation
01.2009 - 12.2011
Owner/Office Manager
Tune-Up Express
01.2006 - 07.2022
Family And Consumer Sciences
Iowa State University
General Studies
San Francisco State University
Cosmetology
Iowa School of Beauty
High School Diploma -
S.E. Polk High School
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