Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angela Ozen

Mount Juliet,TN

Summary

Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management. Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Coordinator

Chef's Deal
12.2022 - Current
  • Streamlined project management processes by implementing new organizational tools and software.
  • Enhanced team collaboration through regular meetings, fostering positive work environment for increased productivity.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within organization.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Responded to requests for information on materials to inquiring parties.
  • Photocopied, distributed and emailed documents to project managers.
  • Wrote technical narratives to document processes and design changes.
  • Sent newsletters and bulletins using MailChimp and dotmailer.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Contributed to positive client relationships by promptly addressing inquiries and concerns.
  • Oversaw workflow and conducted month-end reconciliation of jobs.
  • Managed online communications from social media, email and website sources.
  • Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Boosted productivity by establishing effective communication channels between departments.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
  • Improved employee performance, implementing training programs and conducting regular performance reviews.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks effectively.
  • Supported company growth by identifying new markets and devising strategies to penetrate them successfully.
  • Oversaw day-to-day operations of large teams across several sites.
  • Scheduled meetings for senior management team and booked conference rooms.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Compiled training materials for new employees and tracked skill development.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Administrative Assistant

JBT Aerotech
10.2018 - 04.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Facilitated collaboration within team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced employee satisfaction through development of comprehensive benefits packages and wellness programs.
  • Streamlined HR processes by implementing efficient workflows and reducing paperwork.
  • Reduced turnover rates by creating supportive work environment and addressing employee concerns promptly.
  • Implemented successful training programs, enhancing employee skills and productivity levels across organization.
  • Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
  • Help HR team members and handled hiring, training and termination.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current.
  • Improved invoice processing efficiency by implementing organized filing system and streamlining data entry tasks.
  • Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
  • Managed invoicing and payment processing operations.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Maintained personnel records and updated internal databases to support document management.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Created weekly and monthly reports and presentations.
  • Worked with department managers to asses needs.
  • Generated reports and type letters in Word and prepared PowerPoint presentations.
  • Improved site safety by conducting thorough risk assessments and implementing appropriate control measures.
  • Enhanced employee safety awareness through regular training sessions and workshops on industry best practices.
  • Reduced workplace accidents by developing and enforcing strict safety protocols in compliance with OSHA regulations.
  • Streamlined incident reporting processes, resulting in faster response times and improved data accuracy for trend analysis.
  • Assisted in development of emergency response plans to effectively manage crises situations onsite.
  • Recognized, documented, and advised on removal of hazards.
  • Collaborated with other departments to integrate safety in all aspects of organization.
  • Managed inventories of spare parts and tools to ensure availability of necessary resources for timely repairs.
  • Supervised team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Supervised 25 employees and scheduled shifts.
  • Tracked and progressed maintenance requests in CMMS systems to meet schedules.
  • Created and maintained daily and weekly reports for upper management.

Rural Mail Carrier

United States Postal Service, USPS
08.2018 - 10.2018
    • Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
    • Reduced late deliveries by maintaining an organized and efficient route schedule.
    • Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
    • Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
    • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
    • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
    • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
    • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
    • Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
    • Optimized route efficiency through regular analysis of route data and implementing changes accordingly.
    • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
    • Coordinated closely with local post offices to ensure smooth hand-off of sorted mail for final delivery.
    • Followed safety protocols and regulations while driving, upholding professional service reputation.
    • Organized mail ahead of delivery runs for correct routing.
    • Maintained records on customers with mail forwarding and change of address requests.
    • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
    • Secured and properly stored packages for delivery to eliminate damage risks.
    • Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
    • Observed traffic and safety regulations for safe transport and delivery of mail.
    • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
    • Utilized mail processing machines in weighing, stamping and processing mail items.

Assistant Preschool Teacher

The Village Preschool
04.2017 - 08.2018
    • Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
    • Collaborated with lead teachers to develop and implement age-appropriate curriculum for preschoolers.
    • Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
    • Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
    • Fostered strong parent-teacher relationships through regular communication about student progress and goals.
    • Assisted in the planning and execution of various extracurricular activities to enrich students'' overall educational experience.
    • Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
    • Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
    • Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
    • Continuously updated knowledge on early childhood education best practices through professional development workshops and courses.
    • Cultivated critical thinking skills among students by introducing problem-solving activities during lessons regularly.
    • Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed.
    • Assisted in monitoring student performance data to inform instructional decisions tailored to meet individual needs.
    • Taught children with creative approaches, methods, and techniques.
    • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
    • Supervised children during in-classroom activities and on playground.
    • Assisted teacher by developing lesson plans to meet educational goals for each child.
    • Organized snack time and nap hours.
    • Created safe and nurturing learning environment for preschoolers.
    • Monitored classroom to verify safe and secure environment.
    • Organized and supervised large and small group activities.
    • Incorporated music, art and literature into curriculum.
    • Helped new preschool children get used to classes by giving one-on-one support.

Vehicle Inspector/Supervisor of Operations

Delta Shipping And Trading INC
08.2008 - 12.2016
  • Enhanced vehicle safety by conducting thorough inspections and identifying potential issues.
  • Improved inspection efficiency by implementing streamlined processes for documentation and reporting.
  • Reduced customer complaints by providing accurate and comprehensive inspection reports in a timely manner.
  • Maintained compliance with industry standards and regulations through diligent adherence to guidelines during inspections.
  • Assisted management in developing training materials for new inspectors, ensuring that all team members were equipped with the necessary skills and knowledge to excel in their roles.
  • Streamlined overall inspection workflow by utilizing digital tools for scheduling appointments, tracking progress, and communicating results to clients.
  • Took photos of all damaged areas to include with repair reports.
  • Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Expedited the inspection process by efficiently managing time and resources, ensuring that all clients received prompt service.
  • Prepared reports on vehicles' condition after inspection and submitted to supervisor.
  • Improved inspection efficiency by implementing advanced data analysis tools and techniques.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Improved customer satisfaction by providing timely and efficient vehicle transportation services.
  • Streamlined customs clearance process by accurately preparing and filing necessary documentation.
  • Reduced processing time for shipments by effectively communicating with carriers and customers.
  • Collaborated with team members to efficiently manage high-volume workloads during peak seasons.
  • Assisted in the training of new hires, sharing expertise in customs processes and systems to improve team performance.
  • Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Calculated daily exchange rates and taxes due for goods and commodities.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Tracked shipments processing through customs and other agencies and obtained clearances.

Education

Associate Degree in Aviation - Civil Aviation And Transportation

Ataturk Community College
Turkiye
10.2017

Skills

  • Payroll Administration
  • Inventory Oversight
  • Decision Making
  • Customer Invoicing
  • Record Preparation
  • New Employee Orientations
  • Problem Solving
  • Time Management
  • Team Leadership
  • Multitasking
  • Customer Service
  • Administrative Management
  • Attention to Detail
  • Process Improvement
  • Staff Supervision

Languages

Turkish
Native or Bilingual
English
Full Professional

Certification

  • Certified Senior Customs Border Agent, USDA - 11/2012

Timeline

Operations Coordinator

Chef's Deal
12.2022 - Current

Administrative Assistant

JBT Aerotech
10.2018 - 04.2022

Rural Mail Carrier

United States Postal Service, USPS
08.2018 - 10.2018

Assistant Preschool Teacher

The Village Preschool
04.2017 - 08.2018

Vehicle Inspector/Supervisor of Operations

Delta Shipping And Trading INC
08.2008 - 12.2016

Associate Degree in Aviation - Civil Aviation And Transportation

Ataturk Community College

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Angela Ozen