Angela Palco
North Ridgeville,OH
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
17
17
years of professional experience
Work History
Branch Manager
Mayesh Wholesale Florist
11.2022 - Current
- Maintained friendly and professional customer interactions.
- Set Sales team goals and accountability
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Managed daily operations, P&L, payroll, scheduling, recruiting and onboarding
General Manager
Dick's Sporting Goods, Inc
11.2016 - 11.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Gander Mountain Outdoors
06.2013 - 11.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Talent Resource Leader
JCPenney
06.2012 - 06.2013
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
- Handled payroll and scheduling
- Managed P&L alongside General Manager
General Manager
Dick's Sporting Goods, Inc
08.2006 - 06.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Associate of Arts - Fashion Merchandising And Design
Virginia Marti College of Art And Design
Lakewood, OH05.1991
Skills
- Excellent Work Ethic
- Goals and Performance
- Build Customer Relationships
- Excellent Communication Skills
- Cost and Budget Analysis
- Team Supervision
- Sales Planning
- Basic Mathematical Aptitude
- Customer and Vendor Relations
- Employee Development
- Human Resources Knowledge
- Training and Development
- Operations Management
- Excellent Time Management Skills
- Conflict Resolution
- Financial Reporting and Analysis
Timeline
Branch Manager
Mayesh Wholesale Florist
11.2022 - Current
General Manager
Dick's Sporting Goods, Inc
11.2016 - 11.2022
General Manager
Gander Mountain Outdoors
06.2013 - 11.2016
Talent Resource Leader
JCPenney
06.2012 - 06.2013
General Manager
Dick's Sporting Goods, Inc
08.2006 - 06.2012
Associate of Arts - Fashion Merchandising And Design
Virginia Marti College of Art And Design
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