Angela Panich
Honolulu,HI
Summary
Animal-loving and motivated customer service professional with 2+ years of experience resolving issues and maintaining an exemplary reputation with clients/customers. Pursuing a Bachelor of Science degree in Animal Sciences at the University of Hawaii at Manoa, with the goal of becoming a veterinarian. Hardworking employee known for being compassionate, professional and dependable. Skilled in record keeping, date entry, customer service, and appointment scheduling. Equipped to handle fast paced office operations with a continuous flow of patients/assignments. Always ready to help team members in need of assistance.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Animal Care
01.2014 - Current
- Responsibilities include: administering medications, providing care to animals with a variety of medical circumstances, providing enrichment activities to improve physical and psychological well-being in owners absence, assuring basic necessities are always being met, such as walking, feeding, cleaning, and ensuring safety at all times
- Outsourcing myself by marketing and networking in the community of Alameda animal owners over the years
- Accumulated over 20 satisfied clients who entrusted me with their residence and animals
- Monitored animal health to quickly recognize signs of injury/illness
Server / Cashier
Jim
04.2021 - 07.2022
- Receive and fulfill all incoming and outgoing to-go orders during my shift
- Responsible for restocking and organizing all merchandise in front lanes
- Tracking and counting incoming/outgoing inventory
- Maintain food service to golfers on the course including taking phone orders and rushed walk-ins
- Manage and organized all to-go orders for DoorDash, Uber Eats, GrubHub, Jim’s online orders, and bulk catering orders
- Frequently recognized for remarkable customer service skills and general outgoing attitude towards customers
- Know how to operate espresso machine to make lattes, cappuccinos, and any kind of coffee requested by customer
- Often worked closely with restaurant owner to brainstorm and bring some of my propositions to life, including revisions to the menu and recognizing the needs of the workers and customers resulting in necessary adaptations to the workspace
- Utilized my time management and multitasking skills to prioritize and quickly serve all golfers with rush orders, while also keeping up with to-go orders and assisting servers when necessary
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
Law Office Assistant
Hyndman Law Firm
03.2020 - 09.2020
- Facilitated communication between doctors, attorneys and clients
- Managed client records and accounts, observing confidentiality and discretion
- Prepared for court hearings through organizing and summarizing documents and exhibits
- Created spreadsheets to track client progress
- Contacted clients and analyzed their condition in order to make a decision on the next steps to their recovery
- Assisted clients in scheduling appointments, court appearances, and depositions
- Completed electronic filings and organized legal documents so that they could be easily located by attorneys
- Worked with insurance companies to troubleshoot a variety of problems
- Hired and trained new office secretaries
Volunteer/Animal Caretaker
Friends of the Alameda Animal Shelter
12.2019 - 03.2020
- Provided companionship and comfort to animals in need of extra attention
- Cleaned and sanitized living areas of cats and rabbits to promote a healthy environment for their wellbeing
- Monitored health and behavior of animals, reporting any issues to shelter staff to seek solutions
- Educated customers on animal care and assisted customers through the adoption processes
- Facilitated educational sessions for children on animal handling safety and ensured children were not mishandling animals
- Took a series of courses through the shelter that were intended to educate about the general patterns of behavior for cats and rabbits.
Education
High School Diploma -
Alameda High School
Alameda, CA06.2020
Bachelor of Science - Animal Sciences
University of Hawaii At Manoa
Honolulu, HI06.2024
Skills
- Administering basic animal care and medications
- Cashier/reception experience
- Good communication skills among staff and customers
- Organizing and filing
- Multi-tasking and time management
- Tracking inventory
- Client Satisfaction
- Decision Management
- Pet Feeding and Care
- Scheduling Appointments
- Illness and Injury Detection
- Enclosure Maintenance
Languages
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Server / Cashier
Jim
04.2021 - 07.2022
Law Office Assistant
Hyndman Law Firm
03.2020 - 09.2020
Volunteer/Animal Caretaker
Friends of the Alameda Animal Shelter
12.2019 - 03.2020
Independent Contractor
Animal Care
01.2014 - Current
High School Diploma -
Alameda High School
Bachelor of Science - Animal Sciences
University of Hawaii At Manoa