Angela Parker
Augusta,GA
Summary
Proven leader in hospitality and retail management, notably at VFW POST 649, where I spearheaded a 100% improvement in staff training processes. Expert in inventory management and employee scheduling, I excel in creating efficient, safe, and customer-focused environments. My problem-solving prowess and team leadership have consistently enhanced operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
CANTEEN MANAGER
VFW POST 649
10.2023 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Retail Merchandiser
Driveline Merchandising
10.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail merchandisers.
Bartender
BIG DADDY'S BAR & GRILL
02.2013 - 01.2020
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - PHARMACY TECHNICIAN
Virginia College
AUGUSTA. GASkills
- Inventory management
- Employee scheduling
- Budgetary governance
- Food and supplies ordering
- Safety and health precautions
- Staff supervision and assistance
- Reliable and responsible
- Problem-solving abilities
- Multitasking Abilities
- Cash handling
- Team leadership
Timeline
CANTEEN MANAGER
VFW POST 649
10.2023 - Current
Retail Merchandiser
Driveline Merchandising
10.2021 - Current
Bartender
BIG DADDY'S BAR & GRILL
02.2013 - 01.2020
No Degree - PHARMACY TECHNICIAN
Virginia College
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