Angela Parker
Hickory,NC
Summary
Dynamic professional with extensive experience in personalized care and customer service. At Highland House Furniture, I enhanced client satisfaction through effective problem-solving and emotional support. Skilled in first aid and safety, I developed tailored care plans and fostered strong client relationships, ensuring adherence to treatment regimens and promoting overall well-being.
Overview
32
32
years of professional experience
Work History
Private Caregiver
Self Employed
Hickory, NC
01.2019 - 05.2025
- Provided personalized care services to clients, ensuring comfort and safety in daily activities.
- Developed tailored care plans based on individual needs and preferences, enhancing quality of life.
- Assisted with medication management, promoting adherence to prescribed treatment regimens.
- Maintained accurate records of client health status and progress, facilitating effective communication with families.
Customer Service Representative
Parker Quilting / Owner
Granite Falls
03.2000 - 01.2018
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed inquiries via phone, email, and in-person interactions to ensure customer satisfaction.
- Developed and maintained strong relationships with clients to foster loyalty and repeat business.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Resolved complex customer issues by employing critical thinking and resourceful solutions.
Customer Care Representative
Highland House Furniture
Hickory
01.1996 - 10.1999
- Managed order processing and tracking using company software systems.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Credit Processing Associate
Forest City Tool
Longview NC
02.1993 - 02.1996
- Processed credit applications ensuring compliance with company policies and regulatory requirements.
- Evaluated customer financial information to assess creditworthiness and risk levels.
- Managed accounts receivable, reconciling discrepancies to maintain accurate records.
- Collaborated with cross-functional teams to enhance credit processing efficiency and accuracy.
Education
High School Diploma -
East Burke
Icard NC Skills
- First aid and safety
- Patient care
- Housekeeping duties
- Emotional support
- Behavior redirection
- Care plan assessment
Timeline
Private Caregiver
Self Employed
01.2019 - 05.2025
Customer Service Representative
Parker Quilting / Owner
03.2000 - 01.2018
Customer Care Representative
Highland House Furniture
01.1996 - 10.1999
Credit Processing Associate
Forest City Tool
02.1993 - 02.1996
High School Diploma -
East Burke