Summary
Overview
Work History
Timeline
Generic
Angela Parker

Angela Parker

Dallas,GA

Summary

Resourceful customer service manager with 10 years of experience in retail and logistics, specializing in team management and operational efficiency. Proven track record in supervising staff, managing cash operations, and enhancing customer satisfaction. Skilled in pricing coordination and inventory management, with a strong focus on accuracy and detail. Holds a forklift license and demonstrates effective leadership in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Head Pricing Coordinator

Food Depot
2025.03 - Current

Receive in vendors, making sure all products and prices are accounted for and prices are right. Make tags/signs for all products on the shelf, and communicating with Central Pricing to keep all prices right.

Part Time Cashier

Food Depot
Dallas , Ga
2023.07 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash register, ensuring accurate cash handling and balancing at end of shifts.
  • Assisted customers with product inquiries and resolved issues to enhance satisfaction.
  • Maintained cleanliness and organization of checkout area for optimal workflow.

Customer Service Manager

Food Depot
2024.07 - 2025.03
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed cash handling processes, ensuring accuracy and security in financial transactions.
  • Oversaw daily reconciliation of cash drawers to maintain accuracy in financial reporting.
  • Implemented improved cash handling protocols, enhancing efficiency and reducing discrepancies.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
  • Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
  • Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
  • Handled team member cash outs, reported discrepancies and maintained precise financial records.
  • Assisted customers with currency exchange services, providing accurate information on exchange rates and fees.
  • Maintained strong knowledge of company policies regarding transaction limits, check-cashing guidelines, and other relevant regulations.
  • Responded promptly to any discrepancies identified during end-of-day balancing procedures, resolving issues effectively to prevent future occurrences.
  • Troubleshot issues with payment devices or registers quickly to minimize disruption in customer flow.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.

General Warehouse

Core-Mark
Rockmart , Ga
2020.11 - 2025.02
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Timeline

Head Pricing Coordinator

Food Depot
2025.03 - Current

Customer Service Manager

Food Depot
2024.07 - 2025.03

Part Time Cashier

Food Depot
2023.07 - Current

General Warehouse

Core-Mark
2020.11 - 2025.02
Angela Parker