Angela Parker
Hickory,NC
Summary
Compassionate private caregiver and customer service professional with decades of experience in personal care, conflict resolution, appointment scheduling, and customer relations. Trusted for empathy, patience, and dependable support.
Overview
33
33
years of professional experience
Work History
Private Caregiver
Self-employeed
Hickory, North Carolina
01.1999 - 05.2026
- Provided personal care services for private households.
- Assisted clients with bathing, dressing, and grooming to enhance personal hygiene and comfort.
- Coordinated medical and personal appointments, errands, and household tasks to ensure clients' needs were met effectively.
- Provided emotional support and daily living guidance to clients and families, fostering independence and well-being.
- Transported patients to medical, dental, and personal care appointments.
- Developed individualized care plans for each client based on their needs and preferences.
CSR
Parker Quilting
Hickory, North Carolina
03.2000 - 01.2018
- Assisted Parker Quilting customers with product questions and order support.
- Resolved Parker Quilting service issues by phone, email, and in person.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Processed returns, exchanges, and account adjustments for Parker Quilting.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Highland House Furniture
Hickory, NC
01.1999 - 10.1999
- Answered phone calls and emails with professional, courteous communication.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Processed orders, returns, and exchanges using Highland House Furniture records.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Credit Processing Associate
Forest City Tool
Hickory, North Carolina
02.1993 - 04.1996
- Processed customer credit applications for Forest City Tool accounts.
- Prepared credit documents for account setup and review.
- Compiled data related to debtors' assets, liabilities, income, expenses, and payment history.
- Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
- Developed strong relationships with external partners such as banks and insurance companies in order to facilitate business operations.
Education
High School Diploma -
East Burke
Icard NC06-1992
Skills
- Personal assistance
- Patient transportation
- Medication management
- Health monitoring
- Customer service
- Customer relations
- Conflict resolution
- Problem solving
- Multitasking and organization
- Inbound and outbound calling
- Courteous demeanor
- Empathy and patience
Timeline
CSR
Parker Quilting
03.2000 - 01.2018
Private Caregiver
Self-employeed
01.1999 - 05.2026
Customer Service Representative
Highland House Furniture
01.1999 - 10.1999
Credit Processing Associate
Forest City Tool
02.1993 - 04.1996
High School Diploma -
East Burke