Summary
Overview
Work History
Education
Skills
Timeline
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Angela Parnell

Houston,Texas

Summary

Always seeking to optimize productivity, efficiency and quality of service in various environments. Engaging in smooth communication effectively between cross-functional teams to ensure operational and service excellence. Handling multiple projects simultaneously with prioritization while also maintaining a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Trade Settlements Analyst

Vitol Inc
Houston, Texas
05.2023 - Current
  • Daily invoicing of trades, processing the entry of product.
  • Invoice to cost budget reconciliations to ensure accurate capture of P&L.
  • Preparation of approved invoices for payment and coordinating with Treasury for accurate cash.
  • Problem solve and explain month-end anomalies.
  • Make the payments and build receivables invoices.

Customer Support Team Leader

Gelt Brazil
São Paulo, Brazil
08.2021 - 01.2022
  • Built strong relationships with the field operations team to support business development opportunities.
  • Created the flow for customer support team.
  • Resolved customer service issues using company processes and policies.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.

Operations Analyst

Gelt Brazil
São Paulo, Brazil
08.2020 - 08.2021
  • Identified and analyzed project risks and developed mitigation strategies.
  • Check spreadsheets using MetaBase.
  • Created custom reports and visualizations to support decision-making processes.
  • Developed written documents and reports related to programs and operations.
  • Performed validation and testing of models to promote adequacy and reformulate models as necessary.

Sales Development Manager

Waggl Brazil
São Paulo, Brazil
01.2019 - 07.2020
  • Qualify inbound leads as sales leads from marketing campaigns.
  • Contact and qualify prospects through outbound calls and emails. Allowing account executives to focus on moving deals through the sales cycle.
  • Conducted market research to identify potential opportunities and understand customer needs.

Education

Bachelor of Arts - International Relations And Affairs

Centro Universitário Belas Artes
São Paulo, Brazil
12.2019

Skills

  • International Relations
  • Public Communication
  • Customer Experience and CRM Software
  • Administration and Operations
  • Strategic and Workflow Planning
  • Microsoft Office and Excel
  • Fluent in Portuguese and English

Timeline

Trade Settlements Analyst

Vitol Inc
05.2023 - Current

Customer Support Team Leader

Gelt Brazil
08.2021 - 01.2022

Operations Analyst

Gelt Brazil
08.2020 - 08.2021

Sales Development Manager

Waggl Brazil
01.2019 - 07.2020

Bachelor of Arts - International Relations And Affairs

Centro Universitário Belas Artes

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Angela Parnell