ANGELA PAYTON
Washington
Summary
Intervention Teacher with over a decade of experience in behavior management and classroom leadership, demonstrating a proven ability to guide individual students towards positive change. Expertise in customer service, crisis management, and differentiated instruction, with a strong focus on enhancing student engagement and fostering a safe learning environment. Adept at developing personalized education plans and effective communication strategies, aiming to drive student success and community involvement.
Overview
11
11
years of professional experience
Work History
Intervention Teacher
District Of Columbia Public Schools
06.2019 - Current
- Guide individual students in behavior change, achieving noticeable improvements.
- Collaborate with educators to tailor instruction, enhancing student engagement.
- Develop crisis management strategies, ensuring a safe learning environment.
- Initiate parent communication through newsletters, fostering community involvement.
- Lead mentoring programs, empowering students to become confident leaders.
- Implemented individualized behavior interventions, collaborating with educators to enhance student outcomes and foster positive classroom environments.
- Pioneered weekly parent newsletter, improving communication and engagement in student progress, classroom events, and ongoing projects.
- Developed and executed IEPs, daily lesson plans, and quarterly progress reports, ensuring tailored support for each student's unique needs.
- Partnered with Climate team to design effective behavior modification programs, promoting a safe and controlled learning environment.
- Founded Pink Table Talk mentorship initiative, inspiring students to become confident leaders through targeted guidance and support.
- Spearheaded crisis management strategies, fostering a secure learning environment and empowering students to overcome challenges effectively.
Member Service Representative
AmeriHealth Caritas District of Columbia
09.2017 - 06.2020
- Addressed member inquiries swiftly, enhancing satisfaction and retention.
- Coordinated care logistics, improving service efficiency and access.
- Supported clinical managers, streamlining authorization processes.
- Facilitated LTSS education, empowering participants with knowledge.
- Conducted annual care reevaluations, ensuring compliance and quality.
- Coordinated comprehensive member care, facilitating access to services, arranging appointments, and addressing transportation needs for improved healthcare outcomes.
- Processed member authorizations meticulously, ensuring accurate completion of forms, logs, and tracking mechanisms for quality improvement reporting.
- Conducted thorough reevaluations of care levels, aligning with CHC requirements to maintain long-term services and supports eligibility.
- Partnered with participants to develop person-centered service plans, incorporating preferences, strengths, and goals for tailored care delivery.
- Resolved member and provider inquiries promptly, enhancing service quality and fostering positive relationships within the healthcare ecosystem.
- Streamlined authorization processes, reducing turnaround time and enhancing service efficiency for improved member satisfaction and healthcare outcomes.
Teacher Assistant
Somerset Preparatory Academy
08.2016 - 05.2017
- Prepared lesson materials and displays, enhancing student engagement and understanding.
- Tutored students in small groups, improving assignment mastery and concept retention.
- Participated in committees, contributing to school goals and strategic planning.
- Managed classroom resources, ensuring students had necessary tools for learning.
- Monitored student data, informing decisions to align with school mission and improve outcomes.
- Actively participated in school-wide committees, contributing to planning and problem-solving initiatives that supported overall institutional goals.
- Developed engaging lesson materials and interactive displays, enhancing student comprehension and creating a stimulating learning atmosphere.
- Utilized student data analysis to inform decision-making, driving improvements in educational outcomes and aligning with Somerset Prep Academy's mission.
- Supervised students across various school settings, ensuring safety and adherence to administrative policies while fostering a positive learning environment.
- Facilitated small group tutoring sessions, enhancing student comprehension and fostering a supportive learning environment for improved academic outcomes.
- Designed creative lesson materials and interactive displays, sparking student curiosity and boosting engagement in the classroom.
Office Assistant
City of Seat Pleasant
05.2014 - 08.2015
- Handled calls and inquiries, improving response time and satisfaction.
- Organized meetings and prepared council sessions, ensuring smooth operations.
- Managed filing and office supplies, maintaining efficiency and order.
- Directed visitors and public to appropriate staff, enhancing service quality.
- Implemented efficient inventory management system, optimizing office supply levels. Developed streamlined processes for handling correspondence and public inquiries.
- Elevated administrative support, significantly improving operational efficiency. Consistently met deadlines for council and committee meeting preparations.
- Streamlined administrative processes, enhancing operational efficiency and reducing response times for public inquiries and council meeting preparations.
- Implemented robust inventory management system, optimizing office supply levels and ensuring seamless workflow for city council operations.
- Coordinated cross-departmental communication, facilitating smooth information flow and improving overall service quality for residents and staff.
- Developed and executed new filing system, significantly improving document retrieval speed and accuracy for council sessions and public records.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Phoenix, AZ11.2022
Associate of Arts - Early Childhood Education
Monroe Community College
Rochester, NY12.2001
Skills
- Teaching
- IEP Development (Expert)
- Customer Service (Expert)
- Lesson Planning (Expert)
- Care Coordination (Expert)
- Tutoring (Expert)
- Communication (Expert)
- Teamwork (Expert)
- Classroom Management (Expert)
- Interpersonal (Expert)
- Differentiated Instruction (Expert)
- Parent Communication (Expert)
- Social Work
- Mentoring (Expert)
- Conflict Resolution
- Crisis Management (Expert)
- Intake Experience
- Student Supervision (Expert)
- Developmental Disabilities Experience
- Behavior Management (Expert)
- Crisis Intervention
Timeline
Intervention Teacher
District Of Columbia Public Schools
06.2019 - Current
Member Service Representative
AmeriHealth Caritas District of Columbia
09.2017 - 06.2020
Teacher Assistant
Somerset Preparatory Academy
08.2016 - 05.2017
Office Assistant
City of Seat Pleasant
05.2014 - 08.2015
Associate of Arts - Early Childhood Education
Monroe Community College
Bachelor of Science - Criminal Justice
University of Phoenix
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