Angela Peacock
Auburndale,FL
Summary
Experienced with managing comprehensive sales programs, ensuring accuracy and compliance. Utilizes strategic planning and process improvement to enhance outcomes. Knowledge of data analysis and team leadership, driving effective and efficient assessment solutions.
Overview
22
22
years of professional experience
Work History
Peer Mentor
Charter Communications, Spectrum
08.2023 - Current
- Enhanced understanding of Customer Solutions Agent role through peer discussions.
- Provided retention strategies and save techniques to new hire agents in groups ranging from 12 to 25.
- Collaborated with supervisors to address agent concerns and improve services.
- Mentored new agents, fostering a welcoming environment and encouraging engagement.
- Refined mentoring practices based on evaluations of agent feedback received.
- Conducted regular check-ins with mentees to monitor progress and address challenges.
Strategic Tactical Assessment Manager
Street Links
04.2013 - 08.2025
- Enhanced contract terms and appraisal fees through effective negotiation techniques.
- Secured local appraisers for timely completion of contracted assignments.
- Delivered 15 to 20 completed assignments daily ahead of schedule through efficient time management.
- Maintained regular communication with lenders to provide updates and implement changes.
- Edited and proofread 15 to 20 daily reports to ensure accuracy before client submission.
- Coordinated teams to align on appraisal assessment standards and practices.
Medicare & Medicaid Benefits Specialist
Humana
08.2011 - 04.2013
- Enhanced member satisfaction by addressing inquiries about insurance coverage and claims.
- Executed policy changes and endorsements as a licensed insurance agent.
- Investigated claim incidents, ensuring accurate edits and timely submissions.
- Facilitated new hire education and supported career development initiatives.
- Guided members through understanding benefits options and enrollment processes.
- Processed benefit claims efficiently, ensuring timely resolutions for all members.
Reservation Sales & Customer Service
Walt Disney World Reservations
02.2010 - 08.2011
- Achieved sales goals through self-motivation and strong personal accountability.
- Planned and finalized travel packages in high-pressure environments efficiently.
- Collaborated effectively with teams while also excelling independently.
- Communicated clearly and persuasively in both verbal and written formats.
- Committed to continual improvement through ongoing learning and development.
- Presented offers, overcame objections, and successfully closed sales deals.
Customer Service & Sales Manager
Citibank
08.2003 - 02.2010
- Achieved revenue targets through strategic sales initiatives and strong client relationships.
- Resolved customer relations issues quickly, enhancing overall client satisfaction and loyalty.
- Implemented training programs, significantly improving sales team product knowledge and engagement.
- Mentored junior sales staff, fostering their professional development and team performance.
- Conducted performance reviews, delivering actionable feedback to enhance individual growth.
- Motivated sales team through coaching and performance-based incentives, driving results.
Education
No Degree - English Language And Literature
Hillsborough Community College
Tampa, FLHigh School Diploma -
Plant City High School
Plant CitySkills
- Adaptive learning
- Collaborative approach
- Training facilitation
- Curriculum review
- Positive attitude
- Customer service
- Time management
- Attention to detail
- Organizational skills
- Verbal and written communication
- Decision-making
- Problem resolution
- Team building
- Analytical thinking
- Strategic planning
Accomplishments
- Achieved Mentor position through consistently exceeding company set goals.
- Revised Citibank sales training manual and implemented new training course.
- Traveled the United States helping to establish and staff new call centers.
- Supervised teams of up to 32 individuals.
Timeline
Peer Mentor
Charter Communications, Spectrum
08.2023 - Current
Strategic Tactical Assessment Manager
Street Links
04.2013 - 08.2025
Medicare & Medicaid Benefits Specialist
Humana
08.2011 - 04.2013
Reservation Sales & Customer Service
Walt Disney World Reservations
02.2010 - 08.2011
Customer Service & Sales Manager
Citibank
08.2003 - 02.2010
No Degree - English Language And Literature
Hillsborough Community College
High School Diploma -
Plant City High School