Angela Peña Murueta
Santa Cruz,CA
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
7
7
years of professional experience
Work History
Front Desk Agent/Supervisor
Best Western Plus Inn & Suites
07.2019 - 10.2024
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Managed inventory of front desk/breakfast supply to ensure items are stocked.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests. Leading to positive online reviews and repeat business.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Caregiver
Care From The Heart
10.2017 - 02.2019
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Cashier
Dollar Tree
06.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Soquel High School
Soquel06.2017
Skills
- Inventory oversight
- Reservation systems
- Problem-solving skills
- Front desk management
- Guest relations
- Bookkeeping
- Property management systems
- Fluent in Spanish
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent/Supervisor
Best Western Plus Inn & Suites
07.2019 - 10.2024
Caregiver
Care From The Heart
10.2017 - 02.2019
Cashier
Dollar Tree
06.2017 - 10.2017
High School Diploma -
Soquel High School
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