Accomplished executive professional with 30+ years of expertise in health care, training, operations, sales, and sales leadership in the healthcare, pharmaceutical and aesthetics space. Deep history of recruiting and leading award-winning teams in critical markets to drive results with a focus on growth and revenue in traditional pharma, cash pay buy and bill, and B2B sales. An innovative, passionate, and creative leader, mentor, and coach, adept at driving results regardless of the team or position.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Director, Field Force Empowerment
ALLERGAN AESTHETICS, an AbbVie Company
04.2020 - Current
Direct a team of managers to improve sales effectiveness and enablement throughout the US aesthetics portfolio (~1300 employees and $6B in annual revenue)
Reporting to Sr VP of Sales for the aesthetics portfolio
Optimize multiple projects to exceed established targets
Cultivate a collaborative environment to support various divisions and key strategic teams to anticipate, plan, innovate, and enforce business-impacting initiatives across the portfolio
Known to identify potential issues before they arise and create a strategic approach to mitigate impact on the business
Drive engagement strategies and performance measures for continuous process improvement, strengthening lucrative relationships with cross-functional professionals and clients
Enforce data-driven, creative, and innovative solutions for seamless issue resolution, coordinating joint efforts with subject matter experts, and monitoring ongoing processes for significant results
Developed Sales Force Platforms via SFDC to drive data driven decisions and impact cross selling and revenue generation
2023 successfully completed US Commercial SAP integration with Abbvie to S4Hana conversion and integration, representing the commercial portfolio globally
The third-largest integration in SAP history resulting in minimal business disruption due to the strategic development of the approach and execution
President’s Club Award for Operational Excellence 2021 and 2022
Work in partnership with shipping operations to improve processes, resulting in $4M annual cost saving with improved global carbon footprint and directly impacting the P and L of the organization
Streamline Operating Model Integration of Abbvie and Allergan by heading multifaceted operations and focusing on commercial perspective to work with BTS while directing teams to the first-ever collaborative SFDC platform for business support that includes all franchises within the enterprise
Provided operational launch planning and strategies with the marketing teams for the launch of 2 new filler brands
Director, Sales Force Enablement
ALLERGAN AESTHETICS, an AbbVie Company
09.2019 - 04.2020
Developed role to support the sales team in operational excellence to continue to drive business efficiencies and customer satisfaction, both internally and externally
Identified the training needs of the sales organizations and designed engaging learning resources/programs to polish the sales teams’ skills, resulting in streamlined processes
Conducted detailed market research and utilized data insights to identify key learning opportunities and gaps in sales teams, formulating learning programs and resources
Analyzed sales enablement technology, recommended smart purchases, and led the rollout to improve sales effectiveness while deploying consistent onboarding processes for all new sales team members
Senior Regional Manager
ALLERGAN AESTHETICS, an AbbVie Company
04.2014 - 09.2019
Selected for and completed Regional Director Development Program with exceptional feedback
Orchestrated regional sales and operation of 3 states in the Southwest branches and led a team of 11 personnel for efficient program implementation while executing to exceed sales quotas in alignment with business objectives
Streamlined communication process with the representatives and leaders to receive updates on day-to-day operation and execution, ensuring performances were in alignment with key performance indicators
Generated comprehensive reports for the senior leadership on regional sales results to provide regular updates
Led accurate quarterly sales targets and determined hiring needs, selecting and training over 80 new salespeople in adherence to established sales objectives
Monitored and used regional market trends to discover new growth and expansion opportunities, addressing potential problems and suggesting prompt solutions
Compensation plan development, implementation, and execution
Facilitated executive leadership in decision-making for expansion matters, recommending innovative techniques to increase customer satisfaction
Supported and led the organization and my AD to assist with 3 major expansions
Hiring more than 70 people
Project team on sales expansion matters, recommending innovative techniques to increase customer satisfaction
Supported the senior leadership team with 3 major expansions
Adept at territory development and deployment
Chosen for multiple ad boards and projects to collaborate with the marketing teams
Generated $70M during 2017 with 19% growth from the previous year and recognized as the most consistently performing Regional Manager for seven years in a row
President’s Club 2014, 2015
Extended 2 retention bonuses during this time from the organization
Regional Manager
ALLERGAN AESTHETICS, an AbbVie Company
10.2010 - 04.2014
Orchestrated the development of people and the execution of programs to promote sales and utilization of the Allergan medical portfolio in collaboration with the marketing teams, directing a region of nine Business Development Managers
Cultivated lucrative relationships with top accounts and yielded double-digit YOY growth in a mature market, generating 70M in annual revenue
Adept at recruiting talent, talent development, and performance management
President’s Club Award - 2012
104.7% average annual profit attainment from 2010-2017
Enabled fastest market growth of Botox in the US for Facial Aesthetics, 2010-2012 (34%), securing a place among the top 5 percent of execution of marketing programs in the organization
Administered the management operations of the second largest volume region in the US with consistent double-digit YOY growth during 2010 with a $26M portfolio of products
Known for exceptional Execution and KOL Management
Launch management expertise, launching new products to market and new indications
Field Training Manager
ALLERGAN AESTHETICS, an AbbVie Company
02.2008 - 10.2010
Field Training Manager for in-house personnel from marketing, sales operations, and training fields, collaborating with Area Director to realign marketing and sales operations
Supported the marketing teams and training to launch over 8 products in medical aesthetics
Designed extensive training programs for 100+ employees and steered field force expansion in 2008
Realized requirements for cultural support and introduced 'Leadership is a Choice' content still in place today
Performed as a lead trainer to aid the Botox brand team with a defensive marketing plan to blunt first ever competitive toxin launch of Dysport
Led the development, training, and implementation of new management coaching model across the organization
Senior Sales Manager, Respiratory/Dermatology
NOVARTIS
05.2000 - 02.2008
Boosted performance to 110% annually over the course of four years and obtained 'Top Performer' Salary Adjustment, 2003 and MVP awards during 2001, 2003, and 2004
Nominated for and successfully completed an extensive 18-month management development program with exceptional feedback prior to promotion, overseeing a field force of 9 specialty representatives
Steered internal promotions and raised three representatives to advanced positions, acquiring a place among the top 7% of President’s Club 2001
Education
Master of Arts - Organizational Management
University of Phoenix
Phoenix, AZ
05.1996
Master of Science - Clinical Speech-Language Pathology
Northern Arizona University
Flagstaff, AZ
05.1993
Bachelor of Science - Clinical Speech-Language Pathology
Northern Arizona University
Flagstaff, AZ
05.1990
Skills
Sales Force Enablement -Product Launch Pharmaceutical Sales
Project Management Medical Sales Business Development
Strategic Planning Sales Force Development Market Access
Portfolio Management Health & Medical Sales Planning & Implementation
Objective Formulation Reporting & Documentation Team Leadership Management Development Global Distribution & Logistics Support
Coaching and Development Talent Acquisition Operations
Compensation Planning Execution Excellence Leadership Development
Training Customer Engagement and Experience Change Management
Communication Presentation Skills Strategic Thinking Strategic planning
Project management Operations management Client relationship building
Revenue growth Results orientation Relationship building Public speaking
Innovation and creativity Leadership development Business management
Compliance and regulations Operational planning Business development
Crisis management Human resources management Team Culture and bonding Negotiation Quality control Corporate social responsibility Data interpretation Sales management Training methods Corporate governance
Business planning Human resources Performance feedback Growth management Coaching and counseling
Team leadership, training, and development Talent management and staffing Communications strategy Focus group facilitation
Certified facilitator, Power Coaching & Writing Power Coaching Reports
Earliercareerexperience
District Manager 2, Novartis
Senior Sales Consultant, Novartis Global President’s Club Award
Medical Speech-Language Pathology Consultant, Mayo Clinic and Hospital, Good Samaritan Regional Medical Center, HealthSouth Rehabilitation Hospitals
Rehabilitation Services Manager & Speech-Language Pathologist, Life Care Centers of America
Degrees
M.S.
M.A.O.M
Awards
Vice President, Arizona Speech-Language and Hearing Association
Peer Review Board Member, BC/BS of Arizona
Distinguished Alumni Award, Northern Arizona University
Publications
Published Manuscript, Orientation Testing and Responses of Brain Injured Subjects, Journal of Medical Speech-Language Pathology
Career Experience
Allergan Aesthetics, an AbbVie Company, Irvine, CA, Executive Director, Field Force Empowerment, 04/01/20, Present, Direct a team of managers to improve sales effectiveness and enablement throughout the US aesthetics portfolio (~1300 employees and $6B in annual revenue)., Reporting to Sr VP of Sales for the aesthetics portfolio., Optimize multiple projects to exceed established targets., Cultivate a collaborative environment to support various divisions and key strategic teams to anticipate, plan, innovate, and enforce business-impacting initiatives across the portfolio., Known to identify potential issues before they arise and create a strategic approach to mitigate impact on the business., Drive engagement strategies and performance measures for continuous process improvement, strengthening lucrative relationships with cross-functional professionals and clients., Enforce data-driven, creative, and innovative solutions for seamless issue resolution, coordinating joint efforts with subject matter experts, and monitoring ongoing processes for significant results., Developed Sales Force Platforms via SFDC to drive data driven decisions and impact cross selling and revenue generation., 2023 successfully completed US Commercial SAP integration with Abbvie to S4Hana conversion and integration, representing the commercial portfolio globally., President’s Club Award for Operational Excellence 2021 and 2022., Work in partnership with shipping operations to improve processes, resulting in $4M annual cost saving with improved global carbon footprint and directly impacting the P and L of the organization., Streamline Operating Model Integration of Abbvie and Allergan by heading multifaceted operations and focusing on commercial perspective to work with BTS while directing teams to the first-ever collaborative SFDC platform for business support that includes all franchises within the enterprise., Provided operational launch planning and strategies with the marketing teams for the launch of 2 new filler brands., Director, Sales Force Enablement, 09/01/19, 04/01/20, Developed role to support the sales team in operational excellence to continue to drive business efficiencies and customer satisfaction, both internally and externally., Identified the training needs of the sales organizations and designed engaging learning resources/programs to polish the sales teams’ skills, resulting in streamlined processes., Conducted detailed market research and utilized data insights to identify key learning opportunities and gaps in sales teams, formulating learning programs and resources., Analyzed sales enablement technology, recommended smart purchases, and led the rollout to improve sales effectiveness while deploying consistent onboarding processes for all new sales team members., Senior Regional Manager, 04/01/14, 09/01/19, Selected for and completed Regional Director Development Program with exceptional feedback., Orchestrated regional sales and operation of 3 states in the Southwest branches and led a team of 11 personnel for efficient program implementation while executing to exceed sales quotas in alignment with business objectives., Streamlined communication process with the representatives and leaders to receive updates on day-to-day operation and execution, ensuring performances were in alignment with key performance indicators., Generated comprehensive reports for the senior leadership on regional sales results to provide regular updates., Led accurate quarterly sales targets and determined hiring needs, selecting and training over 80 new salespeople in adherence to established sales objectives., Monitored and used regional market trends to discover new growth and expansion opportunities, addressing potential problems and suggesting prompt solutions., Compensation plan development, implementation, and execution., Facilitated executive leadership in decision-making for expansion matters, recommending innovative techniques to increase customer satisfaction., Supported and led the organization and my AD to assist with 3 major expansions. Hiring more than 70 people., Project team on sales expansion matters, recommending innovative techniques to increase customer satisfaction., Supported the senior leadership team with 3 major expansions., Adept at territory development and deployment., Chosen for multiple ad boards and projects to collaborate with the marketing teams., Generated $70M during 2017 with 19% growth from the previous year and recognized as the most consistently performing Regional Manager for seven years in a row., President’s Club 2014, 2015., Extended 2 retention bonuses during this time from the organization., Regional Manager, 10/01/10, 04/01/14, Orchestrated the development of people and the execution of programs to promote sales and utilization of the Allergan medical portfolio in collaboration with the marketing teams, directing a region of nine Business Development Managers., Cultivated lucrative relationships with top accounts and yielded double-digit YOY growth in a mature market, generating 70M in annual revenue., Adept at recruiting talent, talent development, and performance management., President’s Club Award - 2012., 104.7% average annual profit attainment from 2010-2017., Enabled fastest market growth of Botox in the US for Facial Aesthetics, 2010-2012 (34%), securing a place among the top 5 percent of execution of marketing programs in the organization., Administered the management operations of the second largest volume region in the US with consistent double-digit YOY growth during 2010 with a $26M portfolio of products., Known for exceptional Execution and KOL Management., Launch management expertise, launching new products to market and new indications., Field Training Manager, 02/01/08, 10/01/10, Field Training Manager for in-house personnel from marketing, sales operations, and training fields, collaborating with Area Director to realign marketing and sales operations., Supported the marketing teams and training to launch over 8 products in medical aesthetics., Designed extensive training programs for 100+ employees and steered field force expansion in 2008., Realized requirements for cultural support and introduced 'Leadership is a Choice' content still in place today., Performed as a lead trainer to aid the Botox brand team with a defensive marketing plan to blunt first ever competitive toxin launch of Dysport., Led the development, training, and implementation of new management coaching model across the organization.
Novartis, East Hanover, NJ, Senior Sales Manager, Respiratory/Dermatology, 05/01/00, 02/01/08, Boosted performance to 110% annually over the course of four years and obtained 'Top Performer' Salary Adjustment, 2003 and MVP awards during 2001, 2003, and 2004., Nominated for and successfully completed an extensive 18-month management development program with exceptional feedback prior to promotion, overseeing a field force of 9 specialty representatives., Steered internal promotions and raised three representatives to advanced positions, acquiring a place among the top 7% of President’s Club 2001.
Timeline
Executive Director, Field Force Empowerment
ALLERGAN AESTHETICS, an AbbVie Company
04.2020 - Current
Director, Sales Force Enablement
ALLERGAN AESTHETICS, an AbbVie Company
09.2019 - 04.2020
Senior Regional Manager
ALLERGAN AESTHETICS, an AbbVie Company
04.2014 - 09.2019
Regional Manager
ALLERGAN AESTHETICS, an AbbVie Company
10.2010 - 04.2014
Field Training Manager
ALLERGAN AESTHETICS, an AbbVie Company
02.2008 - 10.2010
Senior Sales Manager, Respiratory/Dermatology
NOVARTIS
05.2000 - 02.2008
Lean Six Sigma Green Belt (ICGB)
Insights Certified Facilitator
Certified DDI Facilitator
Certified facilitator, Power Coaching & Writing Power Coaching Reports
Master of Arts - Organizational Management
University of Phoenix
Master of Science - Clinical Speech-Language Pathology
Northern Arizona University
Bachelor of Science - Clinical Speech-Language Pathology
Northern Arizona University
Similar Profiles
Zachary OsbornZachary Osborn
Supervisor, Product Support at Allergan Aesthetics, An AbbVie CompanySupervisor, Product Support at Allergan Aesthetics, An AbbVie Company