Angela Peets
Orangeburg,SC
Summary
Organized and dedicated Administrative Assistant, Customer Service and Radiologic Technologist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, punctual and productive professional who has a self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Well-versed in producing accurate diagnostic images while comforting patients and providing clinical directives to staff. Demonstrated talents in guiding teams and strengthening relationships with patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Radiologic Technologist
Trident Medical Center
03.2007 - 08.2021
- Maintained up-to-date knowledge on industry advancements by participating in continuing education programs regularly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Produced high-quality images for accurate, reliable review and interpretation.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Customer Service Advocate
Summerville YMCA
07.2004 - 05.2007
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail and decreasing or avoiding on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Actively listened to customers, handled concerns quickly, courteously and professionally. Escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Radiologic Technologist
Doctor's Care
06.2005 - 03.2007
- Served as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
- Operated radiologic equipment to produce diagnostic images and films.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Collected, performed and recorded analyzed data of specimens to produce reports of accurate lab results.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Evaluated patient histories, complaints, and current symptoms.
Administrative Assistant
Miler Properties
09.2002 - 08.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed strategies to streamline and improve office procedures.
- Performed research to collect and record industry data.
- Created and maintained databases to track and record customer data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents; drafting correspondence and other documents in company's voice.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues and clients.
- Executed record filing system to improve document organization and management.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Coordinated property showings, scheduling appointments for agents while maintaining organized documentation.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associates in Allied Health - Radiologic Technology
Trident Technical College
Charleston, SC06.2006
Skills
- Attention to Detail
- Customer service expertise
- Quality Assurance
- File and Record Management
- Relationship Building
- Medical Records Management
- Patient Support, Confidentiality, Advocacy, Care, Assessments, Education and Safety
- Radiologic technology
- Appointment Scheduling
- Quality Control
- Case Management
- Heavy Lifting
- Teamwork and Collaboration
- Customer and Client Relations
- Business Administration
- Document and File Management
- Strong Problem Solver
- Fast Learner
- Calendar Management
- Customer relations and communications
- Database entry
- Research and Analytical Skills
- Professional Networking
- Proficient in Microsoft Word
Accomplishments
President of Junior Service League of Summerville, 2014. Also lead several committees within the league to raise money for many local charities.
Timeline
Radiologic Technologist
Trident Medical Center
03.2007 - 08.2021
Radiologic Technologist
Doctor's Care
06.2005 - 03.2007
Customer Service Advocate
Summerville YMCA
07.2004 - 05.2007
Administrative Assistant
Miler Properties
09.2002 - 08.2005
Associates in Allied Health - Radiologic Technology
Trident Technical College