Angela Pejovski
Summary
A skilled and passionate Technical Support Specialist with a wide-scale knowledge of IT and user end support. Eager to adapt to the endless changes within the technical field and environments.
Overview
3
3
years of professional experience
Work History
Help Desk Support Specialist
SparkSoft Corporation
09.2024 - Current
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Provided remote support users via software applications
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone.
IT Technician
North Shore Health
08.2022 - 05.2024
- Maintained office PCs, networks and mobile devices via remote software.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Create, terminate, and maintain user account permissions.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Bachelor - Computer Informatics
Indiana University
05.2022
Skills
- Technical troubleshooting
- Remote support
- Multitasking
- VPN management
- Polycom Phone Service
- Microsoft 365, Windows 11
- Organizational and detailed orientated
Active Directory
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
Timeline
Help Desk Support Specialist
SparkSoft Corporation
09.2024 - Current
IT Technician
North Shore Health
08.2022 - 05.2024
Bachelor - Computer Informatics
Indiana University
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