Angie Knutson
Mesa,AZ
Summary
Motivated Operations Manager with over 20 years of experience in Retail and Medical Management positions with exceptional customer service and projected management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Facility Administrator
DaVita
01.2023 - 04.2024
- Managed and oversaw daily operations of dialysis clinic.
- Collaborated with Medical Director and Charge Nurse regarding provision of quality patient care in dialysis clinic.
- Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Responsible for all required network reporting and state or federal surveys to maintain clinic credentials.
- Established culture of teamwork among staff members, fostering collaboration towards common goals.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
- Ordered, maintained and distributed supplies and inventory.
- Held classes to teach staff facility procedures.
- Increased DQI numbers from 4.22 to 72.11 in 4 months.
Store Manager
Dick's Sporting Goods
03.2019 - 04.2023
- Spearhead overall operational management of store to ensure seamless flow.
- Supervised various associates to meet and exceed established operational guidelines, customer expectations, brand standards and company policies.
- 1 of first 10 stores in company to analyze removal of firearms from stores as well as collaborate with other stores to restructure processes for removal of firearms, increasing total gross margin from 30s to upper 40s.
- Launched new store concept during pandemic; hiring over 80 associates and retaining 75% of store for over year.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained E-Commerce business with volume and productivity in top 5% of company.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant General Manager
Bass Pro Shops
03.2009 - 11.2018
- Headed strong commitment of providing world-class customer service to clients.
- Hired, mentored and trained managers, supervisors, and hourly associates for Islamorada Fish Company, Tracker Boat center, and Bass Pro Shops.
- Executed standard operating procedures to enhance overall financial effectiveness through financial planning, risk assessment, and leadership management.
- 46 consecutive months of increases sales comps over LY.
- Accomplished 4 ATF successful audits for Federal Firearms License and Black Powder License.
- Coordinated execution of 1 gunroom, 1 freshwater aquarium and 2 saltwater aquarium remodels.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize loss.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Managed budget implementations, employee reviews, training, schedules, and facility contract negotiations.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
Education
B.S. Industrial Distribution -
University of Nebraska - Kearney
Kearney, NE12.2002
Skills
- Operational Management
- Business Development
- Social Media Management
- Regulatory Compliance
- Stakeholder Engagement
- Strategic Planning & Execution
- Continuous Process Improvement
- Complex Problem Resolution
- Team Building & Leadership
- Flexibility
- Facility Management
- Budget Administration
Websites
Timeline
Facility Administrator
DaVita
01.2023 - 04.2024
Store Manager
Dick's Sporting Goods
03.2019 - 04.2023
Assistant General Manager
Bass Pro Shops
03.2009 - 11.2018
B.S. Industrial Distribution -
University of Nebraska - Kearney
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