ANGELA PENA
Belleville
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
19
19
years of professional experience
Work History
Property Manager
Xdev Property Management
11.2016 - 03.2025
- Understanding and adhering to all applicable landlord-tenant laws, including fair housing laws and safety regulations
- Advertising vacancies and marketing the property to attract new tenants. Screened applications, conducted background checks, and negotiated lease agreements
- Responsible for collecting rent payments, late payments when due, and filing evictions if necessary
- Ensured all properties complied with all relevant local, state, and federal laws and regulations
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Scheduled and dealt with all insurance city and state violations, ensuring that all services are provided and all violations are abated
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Dispatch/Customer Service
Chapa Enterprises Transportation
02.2014 - 11.2016
- Greeted customers in a polite and courteous manner: ensured customer satisfaction all while identifying customer needs.
- Coordinated vehicle and driver assignments.
- Calculated fares based on zone and per mile outside of zones which included tolls.
- Informed chauffeurs of the itinerary and any other special instructions.
- Tracked arriving flights and informed drivers of any schedule changes.
- Monitored driver’s location at all times making sure they are traveling in the correct direction.
- Addressed any problems immediately and the ability to stay calm in stressful situations.
Dispatch Agent
RM Express LLC.
05.2013 - 02.2014
- Booked reservations and assigned drivers accordingly and routed drivers for pick up
- Coordinated and managed the most efficient loads to remain cost effective.
- Determined the best delivery methods and negotiated rates
- Identified and evaluated any special needs for each load.
- Scheduled drivers to pick up and deliver vehicles to customers, auction, dealer and/or port.
- Monitored driver’s daily logs and provided conflict resolution.
- Expedited necessary repairs in order to restore service and schedules.
- Received and prepared work orders, dock receipts, titles, invoices and bill of labor.
Group Leader
Grand Street Settlement
10.2011 - 09.2012
- Assisted school-aged participants with homework and helped with educational activities.
- Facilitated KidzLit curriculum program to participants in grades K-1.
- Coordinated pick up of participants from partnership schools.
- Assisted the Activity Specialist in the facilitation of their classes.
- Maintained logs on participants that exhibited behavioral difficulties.
- Attended professional development training to assist with behavior management.
- Maintained open communication/collaborated with parents about participant progress.
- Researched and developed creative new programming ideas to engage participants with organizational goals in mind
Administrative Assistant
Tri State Delivery
08.2006 - 05.2012
- Processed clerical material, including typing and filing of all business correspondence and reports.
- Managed petty cash process (monitored receipts, reimbursements, requests, and backups).
- Purchased inventory and replenished office supplies.
- Managed business database and provided reports as needed.
- Created file system and maintained records in an orderly and accessible manner.
- Sorted and distributed incoming and outgoing mail.
Education
B.B.A. - Business Administration-Management
Berkeley College
Paramus, NJ12.2026
Skills
- Proficient in MS Word
- Excel spreadsheet management
- Presentation design
- Skilled in utilizing Buildium for property management
- Resident relations
- Property inspections
- Tenant and eviction laws
- Lease renewals
- Multi-family property management
- New construction
- Vendor management
- Contract negotiation
- Commercial property
Languages
Spanish
Timeline
Property Manager
Xdev Property Management
11.2016 - 03.2025
Dispatch/Customer Service
Chapa Enterprises Transportation
02.2014 - 11.2016
Dispatch Agent
RM Express LLC.
05.2013 - 02.2014
Group Leader
Grand Street Settlement
10.2011 - 09.2012
Administrative Assistant
Tri State Delivery
08.2006 - 05.2012
B.B.A. - Business Administration-Management
Berkeley College
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