Angela Pepper
Cincinnati
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
24
24
years of professional experience
Work History
Driver Lyft
Lyft
2017.02 - 2023.03
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Dining Room Security
Our Daily Bread
2018.11 - 2020.05
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Replenished table, wait staff and kitchen supplies.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
- Increased dining room efficiency by promptly addressing guest inquiries and resolving concerns.
- Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
Crisis Clinician
ASAP Cincinnati
2013.03 - 2018.10
- Conducted trainings for staff members on best practices in crisis management, improving overall team cohesion and preparedness.
- Provided psychoeducation on mental health issues for families, enhancing their understanding and involvement in treatment processes.
- Advocated for clients'' needs within the mental health system, working collaboratively with other providers to ensure optimal care delivery.
- Developed individualized treatment plans addressing specific needs of clients in crisis situations.
- Implemented targeted interventions to reduce self-harm behaviors among high-risk individuals experiencing crises.
Security Assistant
Volunteers Of America Greater Ohio
2011.06 - 2012.03
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
Counselor
Prospect House
1999.04 - 2005.02
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Designed culturally-sensitive interventions tailored to each client''s background and experiences.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts -
University of Cincinnati
Cincinnati, OH06.2005
GED -
GED
Cincinnati, OH11.1999
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- City and non-city driving
- Punctuality
Accomplishments
- Achieved high scores by introducing safe driving tasks. tasks.
singing, bowling
I have been singing since I was a kid. I love being on stage and seeing people enjoying a gift that I bring.
Timeline
Dining Room Security
Our Daily Bread
2018.11 - 2020.05
Driver Lyft
Lyft
2017.02 - 2023.03
Crisis Clinician
ASAP Cincinnati
2013.03 - 2018.10
Security Assistant
Volunteers Of America Greater Ohio
2011.06 - 2012.03
Counselor
Prospect House
1999.04 - 2005.02
Bachelor of Arts -
University of Cincinnati
GED -
GED
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