Angela Perez
Falfurrias,Tx
Summary
- Customer service specialist with a minimum of 6 years in clinical healthcare experience
- Certified Nurse Assistant
- Patient Care Technician
- BLS certified
- Database entry/ Administrative experience
- Working knowledge of basic accounting principles, including invoicing, billing, updating business accounts, and inventory processing
- Handles multiple responsibilities simultaneously while providing exceptional customer service.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
DaVita Renal Care
03.2023 - 10.2023
- To monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
Certified Nurse Assistant
Premier SNF of Alice
03.2020 - 03.2023
- Accountable for personal care, such as, grooming, bathing, catheter care, peri care, dressing, and observation of residents within patient care policy guidelines
- Identify and report any condition requiring management attention
- Change bed linen and maintain appropriate grooming supplies in the resident's room
- Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics
- Record resident vital signs, weights, and measurements, intake and output, food consumption, and other information as assigned
- Routinely turn and position patients.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Certified Nurse Assistant
Robstown Nursing and Rehab
07.2019 - 02.2020
- Accountable for personal care, such as, grooming, bathing, catheter care, peri care, dressing, and observation of residents within patient care policy guidelines
- Identify and report any condition requiring management attention
- Change bed linen and maintain appropriate grooming supplies in the resident's room
- Ambulate and transfer residents, utilizing appropriate assistive devices and body mechanics
- Record resident vital signs, weights, and measurements, intake and output, food consumption, and other information as assigned
- Routinely turn and position patients.
Assistant Business Office Manager
Santa Fe Healthcare
11.2017 - 03.2018
- Maximized cash flow through optimal billing and collection processes.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
Business Office Manager
Matheson Tri Gas
01.2017 - 09.2017
- Responsible for providing administrative support such as filing, purchase requisitions, purchasing materials for the South Texas Region
- Assists with scheduling appointments, webinars, and staff training
- Assist in making travel and out-of-town accommodation arrangements for the Program Manager and other program staff as directed
- Works with all program staff to collect, enter and compile data in the program data tracker as directed by the Program Manager
- Assists the department in submitting maintenance and IT requests
- Assists the program in tracking and reporting for the program
- Complies with the Agency’s Confidentiality Policy.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Updated reports, managed accounts, and generated reports for company database.
Education
Bachelor of Science - Health Administration
Texas A&M University – Corpus Christi
01.2025
High School Diploma -
Falfurrias High School
Falfurrias, TX06.2011
Skills
- Proficient in MS Word, MS Access, and MS Excel
- Proficient in Kinnser, Point Click Care (PCC), My Ability, and SimpleLTC
- Knowledge of clinical operations and procedures, as well as infection control and body mechanics
- Medical Terminology/ Medical Office Work Experience
- Inventory control procedures
- Loss prevention
- Demonstrates excellence in organizational and time management skills
- Adapt, innovate, and lead in a fast-paced environment where change is constant
- Effective communication skills
- Flexible schedule
Timeline
Patient Care Technician
DaVita Renal Care
03.2023 - 10.2023
Certified Nurse Assistant
Premier SNF of Alice
03.2020 - 03.2023
Certified Nurse Assistant
Robstown Nursing and Rehab
07.2019 - 02.2020
Assistant Business Office Manager
Santa Fe Healthcare
11.2017 - 03.2018
Business Office Manager
Matheson Tri Gas
01.2017 - 09.2017
Bachelor of Science - Health Administration
Texas A&M University – Corpus Christi
High School Diploma -
Falfurrias High School
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