Angela Perry
Plymouth,MA
Summary
Patient-focused Administrator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.
Overview
6
6
years of professional experience
Work History
Scheduling Access Specialist
MACC/ CCHC
Hyannis , MA
02.2023 - Current
- Primary contact for patient access for patients and other departments.
- Maintains provider schedules to achieve productivity targets, patient access and provider flow.
- Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
- Manages the schedule during transition to new models of care when applicable.
- Monitors physician’s panel and contacts patients who are past due for appointments.
- Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
- Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
- Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
- Reschedules patient appointments and extends patient schedules as necessary
- Processes cancellations and no show appointments, and notifies clinician of change in schedule.
- Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
- Maintains efficient flow of daily patient schedule and front office operations
- Mail out new patient package when applicable
- Confirms appointments within 24 hours
- Liaison for existing and future patients seeking new and follow-up care appointments
- Performs tasks as a receptionist and EMR Specialist as needed
- Timely communication of unresolved issues to manager or designee to facilitate timely interventions
- Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations
- Ability to float to other MACC practices when required
- Perform other work related duties and activities as assigned or requested
Office Administration
Beth Israel Lahey Plymouth - Oncology
Plymouth , MA
03.2022 - 02.2023
- Serve as front line secretary displaying courtesy and professionalism at all times while greeting or interacting with patients, families or other personnel in person or on the telephone.
- Coordinates scheduling of bone marrow biopsies with the surgeon, operating room, anesthesia, and pre-admission testing and obtaining proper insurance authorization.
- Utilizes communication skills by answering the telephone in a timely manner (within 3 rings), responding in a pleasant manner, retrieving and documenting messages throughout the day, and directing calls appropriately.
- Responsible for accurate patient registrations; obtaining proper demographics, insurance and referring physician information.
- Obtain all necessary patient consents/signatures.
- Responsible for accurately identifying patients using approved patient identifiers and placing that patient’s identification wristband on the correct patient.
- Prepare, maintain and close patient medical records ensuring accuracy and completeness.
- Collect co-pay and/or deductibles payment in accordance with credit and collection policy.
- Maintain written and telephone communications; screening all calls and referring to the appropriate individual.
- Assist in the collection and preparation of data for departmental reports.
- Schedule recurring patient appointments accurately and aggressively to maintain full schedules for clinical staff and ensure patient treatment plans are fulfilled.
- Coordinates scheduling for patients within Cancer Services:
- MD and NP appointments
- NP teaching session appointments
- Nurse visits
- Lab appointments
- Chemotherapy appointments
- Other infusion/injection appointments
- Breast Center appointments
- Coordinate all above appointments with Radiation Oncology as required.
- Coordinates scheduling for diagnostic testing outside the Cancer Center and obtains proper insurance authorization for these tests:
- CT scans
PET scans
MRI
MD Consults/Surgical Consults
BID-Boston visits
- Perform exam specific screening relative to ability to schedule and perform testing; refer to appropriate individual as needed for clarification.
- Distributes to patients all required notifications and documents.
- Enter the appropriate diagnostic testing orders, demographics and insurance information into Meditech system to facilitate patient care and hospital billing procedures.
- Prepare, maintain and close patient medical records ensuring accuracy and completeness.
- Process cancellation and no show appointments and notify ordering physician.
- Enter/edit requisition information and prints to appropriate printers.
- Manage patient demographics required for medical records.
- Faxes reports as necessary.
- Ability to decipher MD/NP orders and schedule appropriate chemotherapy appointments accurately with the knowledge of the importance to adhere to the specific treatment plan schedules.
- Coordinate and maintain insurance eligibility, benefits, authorizations, certifications and re-certifications to secure insurance payment.
- Work with providers re: insurance denials to ensure peep-to-peer reviews are completed timely.
- Able to work at an efficient pace with accuracy and minimal supervision.
- Assist with special projects as needed.
- Assist in training of new office staff.
- Other secretarial duties as necessary during assigned shift to maintain the smooth functional operations of the service.
Laboratory Scheduler Access
Beth Israel Lahey Hospital - Plymouth
Plymouth , MA
09.2021 - 03.2022
- scheduling all patient lab appointment
- answering incoming calls
- locating/uploading lab orders into patients charts
- updating medication lists accordingly
- working closely with PCP/other medical offices to help relay lab orders as needed
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Communicated schedule changes effectively throughout the organization when necessary.
- Entered information into system to update status reports.
- Submitted new system orders and completed related paperwork.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Updated reports and daily logs for management use and permanent files.
- Planned and delegated work to meet project and production goals.
- Created, updated, and monitored project schedules for multiple departments.
- Analyzed demand and recommended updates to calendar schedule.
Medical Practice Manager
Halward Blegen, MD
Plymouth , MA
06.2018 - 07.2021
- Oversee and manage all aspects of office operations
- Greet and assist patients and employees
- Answer phone calls, take messages, and redirect calls as necessary
- Maintain office supplies and inventory-
- Supervise staff and provide guidance as needed
- Created and implemented policies and procedures for effective practice management.
- Play a crucial role in ensuring the smooth operation of the office
- Complied with OSHA and HIPAA regulations.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Supervised daily operations of physician practice, overseeing staff members across all departments.
- Implemented methods to reduce overhead and increase productivity, cutting monthly costs by 13%.
- Coordinated patient care services to ensure quality of care was provided.
- Coordinated and organized patient records for maximum efficiency.
- Resolved customer complaints regarding billing issues or other concerns related to the medical practice.
Medical Assistant/After Hours Walk-in Clinic
Halward Blegen, MD
Plymouth , MA
01.2019 - 03.2020
- Medical Assistant assisting providers performing a variety of patient flow, supply and environmental duties to support the health care team in the delivery of high quality patient care
- Review electronic medical record (EMR) prior to patient’s scheduled appointment
- Ensure all lab results, consult reports, and hospital discharge records are available to the provider in the chart and note dates of completion of the most recent primary care screening tests
- Properly identify patient in accordance with OCHS policy and procedures and escort him/her/their to the exam room; review and record reasons for visit, current medications, and update history as noted in adult health history form/interim history form as well as conduct a thorough patient interview
- Provided patient with forms to be completed prior to provider/nurse visit (learning needs assessment, depression screen, consent forms as necessary)
- Performed and record patient’s vital signs, height, weight and oxygen saturation as appropriate
- Assists in preparing patients for examination; assists patients in undressing, dressing, and getting on and off the examination table
- Deliver patient care in a manner that is appropriate to the patient’s age, physical ability and intellectual development
- Conduct hearing, vision, breathing and EKG testing; records results in EMR; reports abnormal findings to provider
- Recognize and report to provider/nurse abnormal vital signs; recognize potential emergency situations, seek assistance and intervene appropriately
- Notify the appropriate person in the event of a medical emergency and assist in rendering emergency care as directed as directed by provider or nurse
- Assist providers and nurses with patient visits, including but not limited to, diagnostic studies, and treatments, preparing labels, and printing labs
- Operate and monitor the functioning of equipment, hands instruments to provider
- Label, collect and prepare lab specimens and handle all specimens using Universal Precautions and in accordance with OCHS’s policy and procedures
- Deliver all lab specimens to lab as indicated
- Apply and remove dressings under the direction of the provider
- Perform CLIA waived point of care testing
- Participate in quality assurance activities and all training seminars (OSHA and others)
- Clean, wrap and sterilize instruments according to policy and procedure for reprocessing of instrument
- Assist Charge Nurse with inventory and ordering all medical supplies
- Keep exam rooms stocked, clean and orderly in accord with infection control and HIPPA standards; monitor rooms for patient safety; documents inspection of rooms three times daily
- Maintain a pleasant, respectful and courteous demeanor at all times with patients and coworkers
- Exercise care in the operation and use of equipment and perform routine cleaning and preventative maintenance to ensure continued functioning
- Maintain work area in a clean, safe and organized manner
Education
Medical Administration - Human Communication
Quincy College
Quincy, MA05-2016
Skills
- Advanced Troubleshooting
- Customer Support
- Security Protocols
- Network Configuration
- User Training
- Appointment Scheduling
- Quality Improvement
- Practice Marketing
- Payroll Administration
- Office Procedures
- HIPAA and OSHA Regulations
- Workflow Management
- Client Consulting
- Strategic Consulting
- HIPAA Knowledge
- Patient Relations
- Managing Files and Records
- Staff Guidance
- Budget Oversight
- Supplies Ordering
- Medical Coding (not certified)
- Workflow Planning
- Patient Engagement
- Managing Medical Practices
- Insurance Billing
- Resource Allocation
- Insurance Referral Facilitation
- Practice Management
- Referral Management
- Insurance Verification
- Medical Practice Oversight
- Bookkeeping
- Revenue Cycle Management
- Policy Development
- Human Resources Management
- Resource Management
- New Hire Training
- Operations Management
- Staff Management
- Resolving Problems
- Knowledge of Community Services and Programs
- Patient Needs Assessment and Referral
- Communicating to Patients and Families
- Caring and Empathetic
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Customer Service
- Registration and Scheduling
- Punctual and Hardworking
- Records Management
- Analytical Skills
References
References available upon request.
Timeline
Scheduling Access Specialist
MACC/ CCHC
02.2023 - Current
Office Administration
Beth Israel Lahey Plymouth - Oncology
03.2022 - 02.2023
Laboratory Scheduler Access
Beth Israel Lahey Hospital - Plymouth
09.2021 - 03.2022
Medical Assistant/After Hours Walk-in Clinic
Halward Blegen, MD
01.2019 - 03.2020
Medical Practice Manager
Halward Blegen, MD
06.2018 - 07.2021
Medical Administration - Human Communication
Quincy College
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