Angela Perry
Marcy,USA
Summary
Highly skilled diverse individual with over 15 years of experience in customer service and patient care. Seeking an opportunity to secure a responsible career to fully utilize my education, training and skills, while making a significant contribution to the success of the company and or organization. This experience has resulted in a skill set that enables me to successfully and effectively communicate efficiently with diverse populations and individuals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Care Manager
LIFEPlan CCO NY
Utica, NY
09.2022 - Current
- Developed personalized care plans based on individual patient needs and preferences.
- Coordinated multidisciplinary team meetings to ensure comprehensive patient care.
- Monitored patient progress and adjusted care strategies as necessary for optimal outcomes.
- Facilitated communication between patients, families, and healthcare providers to enhance care continuity.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Bereavement Counselor
Hospice and Palliative Care
New Hartford, NY
2024 - 10.2025
- Provided compassionate support to grieving families, facilitating effective coping strategies and emotional healing.
- Coordinated bereavement programs, enhancing community outreach and resource accessibility for families in need.
- Developed personalized grief counseling plans based on individual assessments and family dynamics.
- Trained and mentored junior counselors, fostering professional development and enhancing team effectiveness.
- Conducted workshops on grief education, empowering participants with knowledge and coping tools.
- Reduced feelings of isolation among clients by facilitating connections to peer support groups and resources.
- Continually pursued professional development opportunities within the field of grief counseling, ensuring that clients received up-to-date and evidence-based interventions.
- Developed individualized bereavement care plans for clients, resulting in improved mental wellbeing.
- Established trust with clients through empathetic listening and tailored counseling approaches.
- Enhanced client coping skills by providing compassionate grief counseling and support.
- Provided crisis intervention services, stabilizing clients during the acute stages of grief.
- Assessed client needs through comprehensive evaluations, guiding targeted intervention planning efforts.
- Facilitated group therapy sessions for grieving individuals, fostering a supportive community environment.
- Empowered clients by teaching adaptive coping strategies for managing their grief journey effectively.
Phlebotomist Float
LabCorp
New Hartford, NY
01.2019 - 09.2022
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed a wide variety of customer service and administrative tasks resolving issues quickly and efficiently.
- Scheduled appointments, registered patients and enter patient records, specimen, insurance and billing information into the system.
- Professionally and courteously verified appointment times with patients.
- Interviewed patients to obtain various phlebotomy functions such as temperature, blood pressure, pulse, blood count and hemoglobin tests.
- Continued learning and maintaining through proper training being compliant with all state and federal regulations.
- Assist with coverage of different company locations as required.
- Ensure continuous and strict HIPAA compliance.
- Dispose of blood or other biohazard fluids/tissue in accordance with applicable laws, standards and policies.
- Conducts difficult draws with patients in long-term care facilities, drug rehabilitation facilities, prisons, psychiatric facilities, or similar facilities.
Assistant Preschool Teacher
St. John the Evangelist Church
New Hartford, NY
01.2019 - 01.2020
- Development and implementation of an inclusive curriculum that nurtures the children's curiosity and enthusiasm for learning.
- Design of structured learning experiences combined with play activities for each developmental stage.
- Utilization of multi instructional approaches to develop language and vocabulary skills.
- Initiation of a creative and fun program to improve social skills.
- Effective integration of health, safety and nutritional education into the overall curriculum.
- Development of positive and supportive relationships with parents and caregivers.
Regional Commercial Sales
Orkin Pest & Termite Control
Utica, NY
01.2018 - 01.2019
- Provided prompt, accurate, and excellent customer service for regional businesses.
- Increased sales significantly in both commercial and residential departments.
Substitute Teacher
Utica School District
Utica, NY
01.2017 - 01.2019
- Taught general studies for students in Donovan Middle School and Proctor High School as needed.
- Adept at redirecting students to accept a substitute and complete the necessary work at hand.
- Provided detailed and accurate notes for the returning primary teacher on lessons competed.
NYS Physician Liaison and Sales Representative
Performance Plus Open MRI
Utica, NY
01.2014 - 01.2018
- Meet with Physicians of differing indication professions to promote growth of business in the Open MRI.
- Consistently exceeded regional marketing and sales goals.
- Managed sales team including recruiting, hiring, training, and supervising.
- Recruited participating physicians and developed site locations throughout Upstate New York.
Regional Territory Manager
Procura Home Health Software
Boca Raton, FL
01.2015 - 01.2016
- Meet with Physicians of differing indication professions to promote growth of business in the Open MRI.
- Consistently exceeded regional marketing and sales goals.
- Managed sales team including recruiting, hiring, training, and supervising.
- Recruited participating physicians and developed site locations throughout Upstate New York.
- Marketing and Sales Representative for 26 states, promoting software programs to difference healthcare facilities.
Collections Specialist
Utica National Insurance
New Hartford, NY
01.2015 - 01.2016
- Develop effective repayment plans.
- Follow-up with clients on overdue accounts.
- Oversee all monthly payments and refunds.
- Research and implement effective collection techniques.
- Perform all administrative duties related to ensuring office efficiency.
- Create monthly credit records.
- Respond to client account queries in a timely and professional manner.
Territory Sales Representative
Casa Imports
Utica, NY
01.2012 - 01.2014
- Expanded and maintained accounts in the Central New York Region
- Staff recruitment and management and development
- Direct Sales
- Negotiated and purchased all Non-Food Products
- Responsible for balancing yearly budgets
- Lead a sales team if 20 individual sales representatives
Program Leader / Resident Counselor
Sitrin Home
New Hartford, NY
01.2006 - 01.2013
- Developed and Organized Residential Activities
- Direct Care to Residents
- CNA, First Aid, Medication Certification, shift supervisor and responsible for direct reports
Education
Doctorate - Doctor of Social Work
Capella University
Minneapolis, MN12.2027
Master of Social Work -
Capella University
Minneapolis, MN12.2024
Bachelor of Science - Human Service
Post University
Waterbury, CT01.2021
Communication and Marketing
SUNY Polytechnic Institute
Utica, NY01.2012
Associates of Science - undefined
Mohawk Valley Community College
Utica, NY01.2009
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Referral management
- NYS Licensed Master Social Worker
- Treatment management
- Compassionate
- Client advocacy
- Conflict resolution
- Attention to detail
- Intervention planning
- Motivational interviewing
- Community resources
- Multicultural competence
- Solution-based interventions
- Individual and group counseling
- Mandatory reporting procedures
- Strengths-based solution-focused therapy
- Cognitive behavioral therapy
Certification
Phlebotomist 2018- Current
LMSW
New York State Licensed Master Social Worker
Volunteer Experience
- Hospice and Palliative Care: Social Worker on Hospice and Bereavement 2023 to Current
- American Red Cross: Duty Officer for crisis situations: 2022-2023
- Rescue Mission: Work with homeless individuals and soup kitchen: 2020-2021
Timeline
Care Manager
LIFEPlan CCO NY
09.2022 - Current
Phlebotomist Float
LabCorp
01.2019 - 09.2022
Assistant Preschool Teacher
St. John the Evangelist Church
01.2019 - 01.2020
Regional Commercial Sales
Orkin Pest & Termite Control
01.2018 - 01.2019
Substitute Teacher
Utica School District
01.2017 - 01.2019
Regional Territory Manager
Procura Home Health Software
01.2015 - 01.2016
Collections Specialist
Utica National Insurance
01.2015 - 01.2016
NYS Physician Liaison and Sales Representative
Performance Plus Open MRI
01.2014 - 01.2018
Territory Sales Representative
Casa Imports
01.2012 - 01.2014
Program Leader / Resident Counselor
Sitrin Home
01.2006 - 01.2013
Communication and Marketing
SUNY Polytechnic Institute
Associates of Science - undefined
Mohawk Valley Community College
Bereavement Counselor
Hospice and Palliative Care
2024 - 10.2025
Doctorate - Doctor of Social Work
Capella University
Master of Social Work -
Capella University
Bachelor of Science - Human Service
Post University