Angela Peterson
Customer Service Representative
Willis,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Strategic Customer Service Representative
BNSF Logistics, LLC
04.2017 - Current
- Communicating with shippers and receivers regarding pick up and delivery;
- Communicating with vendors and shippers regarding updates;
- Following up with vendors and customers regarding payments;
- Keeping track of collections using Spreadsheets and keeping managers informed of any obstacles; Maintain customer websites, uploading delivery documents and invoices;
- Actively listening to customers, handling concerns quickly and escalating major issues to supervisor.
- Handling customer inquiries and suggestions courteously and professionally.
- Collaborating with Team members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Seeking ways to improve processes and services provided.
- Cross-training and providing backup support for organizational leadership.
- Assisting in training new team members on operating procedures and company services.
Senior Transportation Assistant
PrideStaff
05.2016 - 04.2017
- Assisted Account Managers with Invoices and Collections;
- Reviewed and filed paperwork related to transportation schedules and costs.
- Maintained excel reports to keep track of billing;
- Updated Customer information;
- Assign Team competitions and maintain morale;
- Assisting with various other tasks in the office.
Apartment Manager
Housing Authority of Stanislaus County
05.2010 - 08.2014
- Provided information regarding rental and lease agreements;
- Participated in resolution of disputes and conflicts between tenants, owners and neighbors;
- Assured that units are cleaned and ready for occupancy;
- Assisted tenants with complaints;
- Answered and responded to emergency calls;
- Maintained work orders and complaint logs.
E J Gallo - Training Coordinator
Select Staffing, J
09.2011 - 01.2012
- Assisted with Harassment Training Sessions
- Data Entry
- Managing Inbox emails
- Created and sent calendar invites
- Inventory counts / Organized Office Supplies
- Heartland Grains and Milling
- Accounting Department
- A/P and A/R
- Assisted with tracking inventory
Paralegal Assistant
Various Atlanta Law Firms
05.2000 - 12.2010
- Paralegal to Insurance Litigation Attorneys and Personal Injury Attorneys
- Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
- Conferred with clients and other involved parties to gather and track case information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Created spreadsheets to track client progress and document billable hours.
- Interviewed clients to obtain information relevant to cases.
- Attended court hearings and depositions to take notes and document proceedings.
Education
Legal Administrative Assistant Certificate -
NCPT
Atlanta, GAContinuing Education Paralegal Certificate -
Kennesaw State University
Skills
- Quickbooks
- Senior Leadership Support
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Report Preparation
- Order Fulfillment
- Critical Thinking
- Typing Proficiency
- Computer Proficiency
- Recordkeeping Strengths
- Calm and Professional Under Pressure
Timeline
Strategic Customer Service Representative
BNSF Logistics, LLC
04.2017 - Current
Senior Transportation Assistant
PrideStaff
05.2016 - 04.2017
E J Gallo - Training Coordinator
Select Staffing, J
09.2011 - 01.2012
Apartment Manager
Housing Authority of Stanislaus County
05.2010 - 08.2014
Paralegal Assistant
Various Atlanta Law Firms
05.2000 - 12.2010
Legal Administrative Assistant Certificate -
NCPT
Continuing Education Paralegal Certificate -
Kennesaw State University