Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Angela Petty

Napavine,WA

Summary

Dynamic store manager with expertise in customer service and problem-solving, honed at McDonald's. Successfully led teams to enhance operational efficiency and customer satisfaction. Skilled in training, mentoring, and cash management, fostering a positive work environment. Achieved a 20% increase in customer satisfaction through strategic staff development and effective store operations management.

Overview

20
20
years of professional experience

Work History

Store Manager

Mcdonalds
10.2005 - Current
  • Assisted in managing daily store operations to ensure efficient service delivery.
  • Learned inventory management systems to track stock levels and facilitate replenishment.
  • Provided support during staff training sessions to improve team performance and customer service.
  • Engaged with customers to address inquiries and enhance shopping experience.
  • Collaborated with team members to maintain a clean and organized sales floor.
  • Supported promotional activities by arranging merchandise displays according to company guidelines.
  • Monitored cash register operations for accuracy in transactions and customer payments.
  • Adapted quickly to changing priorities, contributing to a positive store environment.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.

Education

PeEll
Pe Ell, WA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Customer service management
  • Friendly and positive
  • Shift scheduling
  • Recruitment and hiring
  • Cash management
  • Employee training
  • Staff supervision

Timeline

Store Manager

Mcdonalds
10.2005 - Current

PeEll

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Angela Petty