Angela Phillips
Project Manager
Chicago,IL
Summary
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Qualified Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as optimizing team skills. Track record of on-time rollouts that met all project milestones and surpassed quality expectations.
Overview
25
25
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
ONLINE CLASSROOM SITE MONITOR
Sunshine Enterprises Chicago Business Academy
Chicago, IL
08.2020 - Current
- As Site Monitor work with instructors assisting students with technology interface in Zoom and Google online classrooms
- Manage online classroom of 15 -25 people on Zoom assisting with technical issues and classroom planning, presentation, and classroom management, ensuring that all students are recognized and assisted when needed.
- Provide administrative support for Community Business Academy cohorts
- Help ensure positive classroom experience and assist with in-class activities
- Enter student data into Salesforce including weekly attendance and homework assignments
- Run class summary reports of students in Salesforce
- Participate in weekly meetings with administrators and instructors contributing to planning and records management of students.
PROJECT MANAGER
REAL MEN CHARITIES NFP, Real Men Charities Inc, NFP
Chicago, IL
12.2017 - 07.2022
- Managed and delegated administrative projects in relationship to Real Men Charities and Real Men Cook Father’s Day Annual Event
- Led team of professionals (caterers, event planners, volunteer coordinators, vendors) in completing projects by Event or Project deadlines according to prescribed budgets
- Corresponded with sponsors, developed, and reviewed contracts, and wrote grants and developed budgets for projects
- Managed office employees and payroll services
- Manage Real Men Charities Real Men Cook Database of attendees and volunteers
- Increased outreach by 100% with development of website for Real Men Charities Magazine Publication The South Side Drive Magazine.
- Update and manage websites to market and promote business, events and programs.
- Websites South Side Drive Magazine www.southsidedrivemag.com, monthly magazine published and distributed by Real Men Charities Inc
FACILITY, OPERATIONS & EVENTS MANAGER
Real Community Investment Group Inc, Real Men Charities Inc
Chicago, IL
12.2017 - 07.2022
- Assisted in launch this new business, key participant in development of comprehensive business and operations plan which allowed company to qualify for $20,000 loan to purchase property and building now called “The Quarry Event Center”
- As Facility and Operations Manager ensured Event Halls and Shared Kitchen was clean and operational with all proper licenses including shared Kitchen license, food retail license public place of amusement license and liquor license to operate.
- Interacted with City Officials to maintain licenses managed inspections and other business correspondence with City Officials.
- Managed business operations as well as operations budget and payroll (using QuickBooks and certified accountant)
- Prepared annual budgets with controls to prevent overages
- Reviewed operations reports to understand numbers and trends
- Evaluated suppliers to maintain cost controls and improve operations
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Created and maintain websites www.thequarrychi.com and social media accounts connected with organization to interact with clients and potential customers
Developed flyers, graphics, brochures used for marketing campaigns. - As Kitchen Manager (Certified Kitchen Manager with state of IL and City of Chicago) managed renting and scheduling Shared Kitchen to caterers and chefs for private or corporate functions.
- Evaluated facility operations and personnel for safety and health regulations compliance
WEB DESIGNER/MEMBERSHIP MANAGEMENT
Black Oaks Center for Sustainable Renewable Living NFP
Chicago, IL
02.2016 - 11.2017
- Managed membership database, managed added and updated database of more than 2000
- Built online Instructional Website for permaculture and urban gardening and small farming courses at www.lifeboats.blog
- Volunteered at Farmers Market produced and operated by Black Oaks Farms, Healthy Food Hub
- Developed and updated e-commerce website www.healthyfoodhub.com
- Enhanced functionality and appearance of website and repaired functionality issues
- Translated customer requirements into technical site concepts for bidding and initial planning purposes
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website
- Tracked and reported problems with site designs, providing remedial suggestions for resolution
- Kept software up to date and monitored website for security vulnerabilities to boost overall security
- Reviewed designs created by freelance designers and provided feedback for revisions
- Strengthened intranet and sub-sites to bolster internal communication strategies
- Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility
- Designed highly engaging interactive user interfaces that complied with modern web standards
SOFTWARE QUALITY ASSURANCE ANALYST, SOFTWARE QA TESTER
UST GLOBAL
Chicago, IL
09.2015 - 10.2016
- Performed system, unit, acceptance, regression, load, and functional performance testing on dozens of applications using both automated and manual testing methods
- Knowledgeable in Open-Source Automation Tools - SQA Tools & Best Practices - Test Cases, Plans & Scripts - Defect & Bug Discovery - Technical Specification Analysis System & Unit Testing - Acceptance Testing - Regression Testing - Load Testing Tracking, Logging & Reporting - Program Logic & Optimization - Software Architecture Technologies - Issue Identification
- Assessed software bugs and compiled findings along with suggested resolutions for development team members
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Created satisfied customers by providing attentive customer service and quick problem solving
- Collaborated with product owners to stay current on intended functionality
- Verified acceptance by developing and implementing automated and manual application features and regression tests
- Collaborated with QA team to test software quality through manual and automated testing
- Supported test review, defect control and configuration management within delivery pipeline
- Carried out tests to identify, report and repair bugs and glitches
- Assisted team with development of web-based applications in Agile environment
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation
- Optimized test cases to maximize success of manual software testing
INSTRUCTIONAL DESIGNER
UST Global – Walmart Corporation
Bensenville, AR
07.2016 - 10.2016
- Planned, created, and revised objective-driven scenario-based curriculum to be used by instructors in classroom presentations for Agile and Scrum training sessions
- Audited, reviewed, and edited current scenario library (updating and modernizing naming conventions, finding and fixing spelling/grammar issues, and reviewing content library to determine existing learning objectives)
- Coordinated directly with content manager, contracted and partner resources, and subject matter experts to ensure learning experiences meet targeted objectives
- Created engaging learning activities and compelling course content using combination of software and materials
- Created exercises, activities, and supporting material/media that enhance learning process
- Developed modes of assessment to measure scenario effectiveness
- Conducted analyses and gap assessments, and translate findings into appropriate instructional strategies
- Developed various instructional design documents using ADDIE instructional design methodology
- Demonstrated ability to work effectively with cross-functional teams developing new technologies (e.g., with graphic artists, programmers, and software engineers).
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals
IT PROJECT MANAGER
UST Global - True Value Corporation
Chicago, IL
01.2016 - 06.2016
- Using SDLC methodology and Clarizen Online Project Management Software create reports and managed teams
- Generated weekly time entry reports for on and offshore resources
- Managed resource onboarding and off-boarding procedures
- Managed and prepared weekly status reports for assigned projects
- Managed Defect Triage Meetings with onshore and offshore resources using JIRA
- Consolidated and maintained Weekly Status Reports
- Prepared “how to” instructional/training documents and guidelines for Clarizen and Excel reports
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Led and managed staff of 10 team members engaged in administering complex IT infrastructure
- Developed project plans identifying key issues, approaches and performance metrics
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Met project deadlines without sacrificing build quality or workplace safety
- Maintained relationships with material vendors to lower costs and diversify capabilities
ADMISSIONS ADVISOR
AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE, Career Education Corporation
Schaumburg, IL
03.2013 - 05.2015
- Advised students on their enrollments for associate or bachelor’s degree program with AIU Online University
- Consistently achieve performance goals per term by maintaining targeted conversion metrics at each stage of admission process
- Respond to all new inquiries and maintain consistent communication with all students throughout admission process
- Conduct telephone-based personal interviews to qualify prospective students on their educational goals, explain available academic programs, advise them on admission requirements, and ensure that all admission paperwork is completed properly
- Make decisions and/or recommendations concerning admission, appropriately adhering to all policies and procedures.
- Assessed student's abilities and recommended degree programs to highlight strengths
- Regularly met with enrolled students to confirm success and identify problem areas
- Reviewed and discussed new students' academic credentials, interests and educational goals
- Gathered necessary paperwork and applications for students to initiate enrollment process
- Used data to monitor students' progress and recommend solutions for improvement
- Counseled students regarding course and program selection, class scheduling and registration and career planning
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns
- Maintained positive relationships with students, faculty, alumni and administration
- Reviewed transcripts to verify students met graduation or college entrance requirements
Short-Term Substitute Teacher
Evanston Township High School
Evanston, IL
03.2011 - 12.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Administered and graded tests and quizzes and reported performance to primary teacher
- Supervised lunchroom and recess activities
- Worked with principal's office on disciplinary and safety issues
- Provided instruction for students in core subject areas
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions
- Kept accurate and current attendance records and assignment sheets to maintain file compliance
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Helped students develop life-long learning skills and good study habits.
Long Term Substitute Teacher
Chicago Charter Schools -Delta-T Group
Chicago, Illinois
08.2009 - 03.2013
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Upheld classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Administered and graded tests and quizzes and reported performance to primary teacher
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
- Provided instruction for students in core subject areas
- Assigned, explained and graded homework
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
Business English Instructor
Chicago Career Technical Institute
Chicago, IL
01.2010 - 04.2011
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Initiated, facilitated and moderated classroom discussions for High School-level English students.
- Improved student performance by defining clear goals and communicating performance metrics.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Selected and prepared educational resources, taking account of students' interests and cultural backgrounds
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest
IT Project Manager
Heartland Alliance
Chicago, IL
01.2011 - 04.2011
- Led projects and analyzed data to identify opportunities for improvement
Developed project management roadmap to define project objectives, timelines and milestones - Assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Worked on floor plans for networking and installation, budgeting, labor, and quality management using MS Visio.
- Analyzed data to identify opportunities for improvement
- Analyzed and developed reports from survey responses from users/clients regarding IT department services and equipment using SurveyMonkey
- Onboarded new temps by entering employee information into systems
- Worked with customers to understand needs and provide excellent service
- Resolved problems, improved operations and provided exceptional service
- Used coordination and planning skills to achieve results according to schedule
- Developed team communications and information for meetings
- Demonstrated respect, friendliness and willingness to help wherever needed
IT Project Manager
Illinois Institute of Technology
Chicago, Illinois
09.2010 - 01.2011
- Developed organized and produced instructional guidelines for procedures on execution and completion of student records project on how to insert old students' records into new BANNER student database system
- Migrated 2,000 student records to new CRM software
- Developed and presented weekly status reports on progress of project
- Quality management of data accuracy by executing queries in Banner and reviewing original applications comparing digital data accuracy
- Developed quality review procedures to minimize mistakes and ensure accuracy of data
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Onboarded new temps by entering employee information into systems
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Developed and maintained courteous and effective working relationships
- Maintained energy and enthusiasm in fast-paced environment
Education
Certificate in Software Quality Assurance - Software Quality Assurance
UST Mentor Global
Chicago IL 09.2015 - 12.2015
Project Management Certificate - IT Project Management
Illinois Institute of Technology
Chicago, IL 10.2009 - 04.2010
Master of Arts - Instructional Design Curriculum Development
American InterContinental University
Schaumburg, IL 01.2004 - 01.2006
Master of Arts - Inner City Studies
Northeastern Illinois University
Chicago, IL 09.2001 - 04.2002
Bachelor of Arts - Political Science And Government
University of Illinois At Chicago
Chicago, IL 09.1988 - 05.1993
High School Diploma -
Curie Metropolitan High School
Chicago, IL 09.1983 - 08.1988
Skills
Expert in MS Office, including Word, Outlook, Excel, PowerPoint, and othersundefined
Certification
Teaching Certificate State of Illinois - Type: Substitute
Affiliations
- U S ARMY RESERVE 814 Military Police Unit, Rosemont, IL Mar 1987 to Mar 1997 http://unitpages.military.com/unitpages/unit.do?id=813470
- Communications Section Sergeant (E-5) Combat Signaler 31U Enlisted: 1987. Assigned to the 814th MP Unit in Rosemont IL for the next six years.
- Communications Equipment consisted of vehicular, portable, and hand-held radios, antennas, and other related parts and accessories. Primary responsibilities were record keeping and repair. Duties consisted of maintenance, organization, installation and operation of equipment, and training soldiers as assigned. Completed monthly inventory and equipment status reports. Directly supervised 4 to 6 soldiers as assigned
- Completed Primary Leadership Development Course and Basic Non-Commissioned Officers Course
- Transferred to the 85th Division Army Band in Arlington Heights in 1993. Honorable Discharge 1997
Additional Information
- linkedin.com/in/angela-t-phillips-71086720 8/8/
Timeline
ONLINE CLASSROOM SITE MONITOR
Sunshine Enterprises Chicago Business Academy
08.2020 - Current
PROJECT MANAGER
REAL MEN CHARITIES NFP, Real Men Charities Inc, NFP
12.2017 - 07.2022
FACILITY, OPERATIONS & EVENTS MANAGER
Real Community Investment Group Inc, Real Men Charities Inc
12.2017 - 07.2022
INSTRUCTIONAL DESIGNER
UST Global – Walmart Corporation
07.2016 - 10.2016
WEB DESIGNER/MEMBERSHIP MANAGEMENT
Black Oaks Center for Sustainable Renewable Living NFP
02.2016 - 11.2017
IT PROJECT MANAGER
UST Global - True Value Corporation
01.2016 - 06.2016
Certificate in Software Quality Assurance - Software Quality Assurance
UST Mentor Global
09.2015 - 12.2015
SOFTWARE QUALITY ASSURANCE ANALYST, SOFTWARE QA TESTER
UST GLOBAL
09.2015 - 10.2016
ADMISSIONS ADVISOR
AMERICAN INTERCONTINENTAL UNIVERSITY ONLINE, Career Education Corporation
03.2013 - 05.2015
Short-Term Substitute Teacher
Evanston Township High School
03.2011 - 12.2013
IT Project Manager
Heartland Alliance
01.2011 - 04.2011
IT Project Manager
Illinois Institute of Technology
09.2010 - 01.2011
Business English Instructor
Chicago Career Technical Institute
01.2010 - 04.2011
Project Management Certificate - IT Project Management
Illinois Institute of Technology
10.2009 - 04.2010
Long Term Substitute Teacher
Chicago Charter Schools -Delta-T Group
08.2009 - 03.2013
Master of Arts - Instructional Design Curriculum Development
American InterContinental University
01.2004 - 01.2006
Master of Arts - Inner City Studies
Northeastern Illinois University
09.2001 - 04.2002
Bachelor of Arts - Political Science And Government
University of Illinois At Chicago
09.1988 - 05.1993
High School Diploma -
Curie Metropolitan High School
09.1983 - 08.1988
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