Excel
Angela Phillips
Fulfillment Manager
Magnolia,TX
Summary
Achievements include developing and streamlining processes for seamless integration into already existing processes and interdepartmental transition. Improving provider relations and consistently meeting challenging close ratio and revenue goals. Excellent leadership, problem-solving and conflict management skills focused on continuous improvement to all areas of operations. Talented logistics professional with a firm grasp of long-term planning and strategic development. Well-versed in integrating and developing processes to support current and future fulfillment needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fulfillment Manager
ZTERS Inc
Houston, TX
03.2023 - Current
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Trained employees to handle high-volume work loads during seasonal rushes.
- Used advanced planning tools to balance service, inventory and resource utilization levels.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Negotiated with outside providers and rates to minimize costs to company.
- Developed role responsibilities and departmental processes integrating them into established process for smooth transition between departments.
- Trained new staff on job duties, company policies, for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Developed and maintained knowledgeable and productive team of employees.
- Integrated operations with existing and new business processes.
Service Provider Team Supervisor
ZTERS Inc
Houston, TX
07.2022 - 03.2023
- Developed new departmental roles and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by implementing improvements to systems and processes.
- Cultivated positive relationships with service providers to ensure cost-effective supply of services.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and interests of company and its investors.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Conducted regular reviews of operations and identified areas for improvement.
Vendor Manager
ZTERS Inc
Houston, Texas
01.2021 - 07.2022
- Developed project management techniques to overcome obstacles and increase team productivity.
- Managed vendor relationships to maximize profitability and achieve financial objectives of the company.
- Optimized processes to understand and resolve billing errors.
- Analyzed and solved multi-faceted problems that effected revenue, customer experience and business initiatives.
- Developed internal processes and standards to minimize liability risks across programs.
- Negotiated and executed pricing agreements on behalf of the company.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting company wide operations.
Senior Account Manager
ZTERS Inc
Houston, TX
06.2011 - 01.2021
- Cultivated productive relationships with customers and consulted closely to uncover needs and match to available solutions.
- Met or exceeded sales goals for 100+ accounts by bringing in new accounts and growing monthly revenue opportunities to existing clients.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Analyzed key competitors to respond to competitive threats.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Negotiated pricing and availability concerns with service providers to ensure company profit Margins were met.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VAHuman Services
Vance Granville Community College
Henderson, NCSkills
Staff Training
Vendor relations
Customer Relations
Logistics Management
Cost reduction
Staff supervision
Documentation
Continuous Improvement
Budget planning
New role development
Cost control and tracking
Vendor Negotiations
Process Developement
Software
Power Point
QuickBase
Word
Intaact
Certification
Notary Public
Timeline
Fulfillment Manager
ZTERS Inc
03.2023 - Current
Service Provider Team Supervisor
ZTERS Inc
07.2022 - 03.2023
Vendor Manager
ZTERS Inc
01.2021 - 07.2022
Notary Public
02-2017
Senior Account Manager
ZTERS Inc
06.2011 - 01.2021
High School Diploma -
Franklin County High School
Human Services
Vance Granville Community College