Angela Phillips
Pendleton,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Documentation Specialist
International Vitamin Corporation
08.2017 - Current
- Developed customized templates to maintain consistent formatting across all company documents, increasing professionalism and readability.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Streamlined documentation processes for increased efficiency in project completion and reduced errors.
- Coordinated with external vendors to acquire necessary documentation for product integration, expediting project timelines.
- Reduced revision timeframes by proactively addressing potential issues during document development stages through attention to detail and strong communication skills.
- Transmitted documents, organized revisions and tracked changes.
Account Coordinator
International Vitamin Corporation
10.2015 - Current
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Purchase orders management
- Facilitated weekly status reports, open order reports.
- Acted as liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed a high volume of customer accounts, prioritizing tasks to meet deadlines.
Education
Associate of Arts - Business Administration
Tri County Technology
Pendleton, SCSkills
- Workflow Management
- Workflow Coordination
- Documentation accuracy
- Strong analytical skills
- Documentation preparation
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Microsoft Outlook
- Account Management
- Oracle
- BI Reporting
Timeline
Documentation Specialist
International Vitamin Corporation
08.2017 - Current
Account Coordinator
International Vitamin Corporation
10.2015 - Current
Associate of Arts - Business Administration
Tri County Technology
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