Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Work Availability
Certification
Work Preference
Software
Languages
Generic

Angela Phillips

Oak View,CA

Summary

Proven leader in operational excellence, I spearheaded initiatives at Sun Potion that led to a 90% reduction in product delivery lead times and the highest profit months in company history. With expertise in process improvement and a collaborative mindset, I excel in driving significant operational improvements and fostering strong stakeholder relationships.

Overview

12
12
years of professional experience

Work History

Chief of Staff / COO

Sun Potion
07.2018 - Current
  • Manage vendor relationships and negotiate contracts to optimize pricing and service levels
  • Develop and implement inventory management system that reduce stock-outs
  • Streamline supply chain processes, resulting in 90% reduction in lead time for product delivery
  • Implemented safety protocols and training programs that resulted in a 100% decrease in workplace accidents
  • Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs
  • Oversaw all aspects of operations, including budgeting, staffing, and performance management
  • Worked with all certification entities including, CCOF, USDA, and FDA
  • Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
  • Fully involved in all legal issues, working directly with outside counsel
  • Developed measurable key performance indicators for each department to track progress towards operational goals
  • Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies
  • Managed the recruitment, onboarding, training, and development of staff members
  • Improved customer satisfaction ratings by implementing customer feedback surveys and addressing areas for improvement
  • Developed contingency plans for potential disruptions such as natural disasters or supplier issues
  • Negotiated favorable terms with suppliers/vendors resulting in annual cost savings
  • Implemented lean manufacturing principles to improve efficiency and reduce waste in production processes
  • Led continuous improvement initiatives, resulting in a 85% increase in productivity
  • Developed and implemented employee training programs to enhance skills and knowledge within the organization
  • Managed capital expenditure projects, ensuring on-time completion and adherence to budget constraints
  • Collaborated with marketing team on promotional campaigns that led to an increase in sales revenue
  • Conducted regular performance evaluations of staff members, providing feedback and coaching for professional development
  • Cultivated strong relationships with key stakeholders including customers, suppliers, and regulatory agencies
  • Instituted safety protocols that resulted in zero workplace accidents over a 12 month period
  • Mentored and coached team members to develop their leadership skills and achieve career advancement goals
  • Implemented customer service training program resulting in an 90% increase in customer satisfaction scores
  • In 2020, brought all production, customer service, fulfillment and warehousing in-house and downsized the team to 3 - resulting in the highest profit months in company history
  • Manage all marketing aspects, including socials, giveaways, newsletters, new product development, creation of product labels, and customer facing media

Director of Operations

Confidential
01.2013 - 07.2018
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed several programs and facilities for the campus - including child-care, meal program and common area meeting facility.
  • Realized, planned and executed several staff events (both large and small scale), trips and executive off-sites.
  • Realized, planned and executed a 3-day conference with over 400 guests - details included working with hotel staff for meeting rooms and guest room bookings, multiple vendors, event speakers, audio/visual vendor, set designers, and event rental companies.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Established and monitored quality assurance standards to achieve operational excellence.

Education

Associate of Arts -

Santa Barbara City College
Santa Barbara, CA
2003

Skills

  • Results Orientation
  • Planning and Prioritization
  • Process Improvement
  • Event Coordination
  • Staff and Vendor Management
  • Strategic Planning
  • Hiring, Terminations, Training Orientation
  • Operational Improvements
  • Process Development
  • Operational Reporting
  • Quickbooks Payroll
  • Supply Management

Timeline

Chief of Staff / COO

Sun Potion
07.2018 - Current

Director of Operations

Confidential
01.2013 - 07.2018

Associate of Arts -

Santa Barbara City College

Accomplishments

  • Supervised team of 10 staff members.
  • Moved fulfillment in-house during two of the busiest years for the business on record and successfully reduced shipping times and order processing errors by 80%.
  • Brought the full life cycle of a product in-house and oversee the different stages of this life cycle, while managing the other levels of the business.
  • Work hand-in-hand with outside legal counsel to facilitate the procurement of product licensing, compliance and trademarking.
  • Work directly with outside accounting (CPA) to complete annual financial reporting and completion of tax returns.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

OSHA Standard 29 CFR 1910, 1926 Forklift Certification

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPersonal development programsPaid time off4-day work week

Software

Quickbook Online

Microsoft Office

Canva

Adobe Suite

Languages

English
Native or Bilingual

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Angela Phillips