Angela Phillips
Registrar
Saint Louis,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Registration position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
27
27
years of professional experience
Work History
Homecare Worker
Deer Valley Home Health
Saint Louis , Missouri
08.2014 - Current
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and daily living tasks, promoting independence and dignity.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client health status, documenting changes and reporting concerns to medical staff promptly.
- Trained new staff on best practices for patient care, enhancing team performance and service quality.
- Coordinated communication between clients, families, and healthcare providers to optimize care delivery.
- Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry.
- Assisted disabled clients to support independence and well-being.
- Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
Registration Representative
SSM Corporate Creve Cour
Creve Cour, Missouri
08.2013 - 07.2015
- Implemented electronic health record (EHR) systems enhancements, improving access to patient information.
- Conducted regular audits of registration practices, identifying areas for improvement and compliance.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Collected demographic and insurance information from patients.
- Contributed to revenue growth by identifying opportunities for additional services or insurance billing adjustments.
- Verified insurance benefits, processed payments, and issued receipts.
- Developed positive relationships with insurance companies to expedite claims processing and resolve billing issues efficiently.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
Registration Representative
SSM St. Clare Hospital
Fenton, MO
04.2011 - 08.2013
- Facilitated patient registration process, ensuring accuracy in data entry and documentation.
- Managed insurance verification, resolving discrepancies to expedite patient admissions.
- Streamlined check-in procedures, enhancing efficiency and reducing wait times for patients.
- Trained new staff on registration protocols, fostering a culture of consistent service delivery.
- Collaborated with clinical teams to ensure seamless patient flow through the hospital system.
- Led initiatives to enhance patient satisfaction scores through focused communication strategies.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
Supervisor EVS
SSM St. Joseph Hospital
Kirkwood, Missouri
06.1999 - 07.2009
- Supervised daily operations to ensure efficient patient flow and high-quality care delivery.
- Trained and mentored staff on best practices in patient management and operational protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times for patients.
- Coordinated multidisciplinary team meetings to address patient care challenges and optimize service delivery.
- Developed training materials to support onboarding of new employees in hospital procedures and policies.
- Managed scheduling of staff to ensure adequate coverage during peak hours and maintain service standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Patient Registrar
SSM St. Josephs Hospital
Kirkwood,Missouri
07.2006 - 04.2009
- Streamlined pre-registration processes to enhance patient throughput and satisfaction.
- Collaborated with interdisciplinary teams to ensure accurate medication history collection.
- Implemented electronic health record systems to improve data access and reduce errors.
- Mentored junior pharmacists in best practices for patient interactions and medication management.
- Analyzed workflow efficiency, recommending process improvements that increased operational effectiveness.
- Coordinated with insurance providers to resolve prior authorization issues, facilitating timely patient care.
- Provided ongoing education to patients on proper medication administration techniques, storage requirements, and disposal methods.
- Maintained regulatory compliance by adhering to federal and state laws governing pharmaceutical practice.
- Improved patient care by providing accurate medication information and guidance during consultations.
- Increased customer satisfaction by addressing inquiries promptly and providing knowledgeable assistance on medication usage and side effects.
- Managed patient admissions and registration processes, ensuring compliance with hospital policies.
- Streamlined data entry procedures, enhancing accuracy of patient information in electronic health records.
Education
GED -
Cleveland High School
Saint Louis, Missouri06-1984
Skills
- Cross-functional teamwork
- Insurance procedures
- HIPAA compliance
- Daily operations management
- Patient confidentiality
- Patient registration
- Insurance verification
- Client relations
- Appointment scheduling
- Insurance billing
- Healthcare administration
- Schedule coordination
- Message taking
- Health information management
- Hospital admissions policies
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Homecare Worker
Deer Valley Home Health
08.2014 - Current
Registration Representative
SSM Corporate Creve Cour
08.2013 - 07.2015
Registration Representative
SSM St. Clare Hospital
04.2011 - 08.2013
Patient Registrar
SSM St. Josephs Hospital
07.2006 - 04.2009
Supervisor EVS
SSM St. Joseph Hospital
06.1999 - 07.2009
GED -
Cleveland High School