Angela Pineda
Holdrege,NE
Summary
Proven professional with extensive experience at HyVee Foods, adept in customer service and cash handling, demonstrating a strong work ethic and integrity. Excelled in enhancing customer satisfaction and loyalty, significantly contributing to store success through efficient transaction processing and inventory management. Skilled in team collaboration and adaptable to changing technologies, ensuring operational excellence and positive customer interactions.
Overview
18
18
years of professional experience
Work History
Cashier/ Stocker
HyVee Foods
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Facilitated smoother store openings by ensuring all necessary products were stocked before the beginning of each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Managed timely and effective replacement of damaged or missing products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Quality Control Inspector
Embecta/ BD
01.2018 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Examined products for imperfections and defects.
- Provided feedback to production team regarding product quality.
- Trained other workers in inspection and testing procedures.
- Weighed products prior to shipment to confirm accuracy.
Metro Operator
BD
01.2006 - 01.2008
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Performed quality checks to identify finish discrepancies.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Conducted inspection of in-process or finished product.
- Assisted with equipment startups and machine installation tasks.
- Set up machines to start production cycles and controlled machine settings.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Coordinated with other departments to address production-related issues, fostering effective communication across teams.
- Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
- Kept accurate records of defective units or products.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
- Fed raw materials into machines.
- Supported management in achieving strategic objectives related to productivity, cost control, quality assurance, compliance with regulatory requirements.
- Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Inspected machine parts with measuring tools.
- Actively participated in cross-functional teams, contributing valuable input on process improvements and best practices for overall operational success.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Fed raw materials and components into semi-automated machines according to production needs.
- Contributed to cost reduction efforts by monitoring resource usage and minimizing waste during operations.
- Drafted reports detailing machine production outputs and material quantities.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Collaborated with other departments to optimize production workflows.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Education
No Degree - Accounting
Central Community College
Holdrege, NEHigh School Diploma -
Wilcox High School
Wilcox, Ne05.1991
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
- Cash register systems
- Product restocking
- Conflict Resolution
- Product Knowledge
- Merchandise Restocking
- Payment Collection
- ID Verification
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
Timeline
Cashier/ Stocker
HyVee Foods
12.2023 - Current
Quality Control Inspector
Embecta/ BD
01.2018 - Current
Metro Operator
BD
01.2006 - 01.2008
No Degree - Accounting
Central Community College
High School Diploma -
Wilcox High School