Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Payroll Clerk/Receptionist
Bates, Murray & Company Accounting Services
10.2007 - 05.2009
Processed new hire documentation and updated existing employee files
Verified timekeeping records and handled any discrepancies with employees.
Answering Multi-lined telephones, and directed calls/messages
Responsible for deposits to the bank and issuing paychecks
Responded to employee inquiries for payroll issues regarding wages, deductions and taxes.
Receiving tax payments and preparations.
Experience with Easy Accounting, Word Perfect, and other computer programs.
Processed timecards and payroll data for team of employees.
Routinely reconciled bank records, payroll records and issued manual checks.
Calculated wages, deductions and bonuses in accordance with company policies.
Receptionist/Secretary
Rogers, Hearne, & Carter Law Firm
04.2005 - 09.2007
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Handled cash transactions and maintained sales and payments records accurately.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Restocked supplies and submitted purchase orders to maintain stock levels.
Assisted with onboarding new clients and securing paperwork completion.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Handled assignments independently with good judgement and critical thinking skills.
Assisted internal staff with clerical and administrative needs.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Compiled information from files and research to satisfy information requests.
Secretary's Assistant
Sign It
07.2004 - 03.2005
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative
Cox Communications
10.2000 - 09.2003
Handled concerns quickly and professionally; escalated major issues to supervisor.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Promoted available products and services to customers during service, account management, and order calls.
Set up cable services for new customers and received payments for services.
Sales Representative
Splash Pools & Spas
10.1999 - 02.2001
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services and promoted key items.
Maintained cash operations and customer credit applications
Lead Knowledge Management Specialist at United States Air Force – Joint Base Charleston, SCLead Knowledge Management Specialist at United States Air Force – Joint Base Charleston, SC